Job Description
Responsible To: Cleaning Manager
Job Purpose: Under the direction of the Area Cleaning Manager, plan, organise and control the work of cleaning supervisors across a number of individual buildings to ensure that service delivery meets specification within planned costs. Directly supervise ‘one cleaner’ buildings (e.g., Libraries).
Available Posts
* Post 1 – Belfast
* Post 2 – Omagh
* Post 3 – Limavady, Ballymoney and Randalstown
Key Areas and Main Duties
* Improve and sustain performance and gain the involvement of all staff in the identification and implementation of improved methods, practices and procedures.
* Identify skill needs and assist in the implementation of training programmes to meet them.
* Advise the Cleaning Manager on the performance of all resources and put forward suggestions for future changes/development.
* Establish appropriate and effective working relationships with customers/clients and liaise on cleaning standards and operational problems.
* Ensure that optimum staffing levels are maintained and that arrangements for the provision of relief staff are adequate.
* Monitor staff attendance levels.
* Directly supervise those small buildings where no supervision is provided for.
* Ensure cost effective use of all resources.
* Monitor finished work against specification and instigate corrective action where necessary.
* Ensure that cleaning supervisors are aware of & comply with their statutory duties under Health and Safety legislation.
* Advise the Cleaning Manager on personnel issues which arise.
* Carry out administrative tasks associated with the post.
This job description is a guideline and may be subject to review in light of changing circumstances. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.
In accordance with Section 75 of the Northern Ireland Act (1998), the post-holder is expected to promote good relations, equality of opportunity and pay due regard for equality legislation at all times.
Essential Criteria
* Hold NVQ Level 3, BTEC National or two ‘A’ levels or equivalent or higher examination and have one year’s demonstrable experience in the delivery of a multi‑site cleaning or similar operational service.
* OR have two years’ demonstrable experience in the delivery of a multi‑site cleaning or similar operational service.
* Demonstrable experience of engaging a wide range of stakeholders to support the delivery of an operational service to ensure a customer‑centric approach.
* Demonstrable experience in identifying training needs and the delivery of training programmes.
* Demonstrable experience of staff management processes.
* Demonstrable experience in the use of computer packages, including Microsoft Word, Excel, PowerPoint and Outlook.
* Knowledge of the functions of the EA’s Cleaning Service and the EA as a whole.
* Access to a suitable vehicle (appropriately maintained and insured for Education Authority business) or sufficient evidence of alternative transport that will enable efficient mobility requirements of the post.
Additional Essential Criteria (Interview Stage)
* Proven ability to successfully prioritise and deliver a busy workload.
* Proven ability to analyse and interpret information.
* Ability to provide a customer service‑oriented approach in service delivery.
* Proven effective planning and organisational skills and an ability to work under pressure to meet deadlines.
* Evidence of sound interpersonal and communication skills.
* Evidence of how your experience and approach to work reflect EA’s ethos and values.
Desirable Criteria
* Demonstrable evidence of managing a large team of personnel.
* Commitment to equality and excellence in service delivery, aligning with EA’s values.
Other Requirements
* Enhanced Disclosure of Criminal Background (if required for regulated activity). The Education Authority may require an Enhanced Disclosure Certificate at the candidate’s expense.
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