StLuke's Hospiceare a local charity providing compassionate care to people whose illnesses are nolonger curable. We promote dignity in dying and empower people to make thechoices they want, from the moment they are diagnosed.
This is a fantastic opportunity for an experienced administrative professional with a passion for working at a charity with a real purpose. Based in the Fundraising Team, this role will provide admin support to various fundraising teams, the fundraising Data team and senior fundraisingmanagement.
To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the HR team using the chat function on our careers page or calling 01268 524 973.
About the role
Working within the Fundraising and Marketing directorate, the Fundraising Team Administration Assistantwill provide admin support to various fundraising teams, the fundraising Data team and senior fundraisingmanagement.
The role is varied and will include answering supporter queries by telephone, face to face and online, stockcontrol and distribution of fundraising materials, preparing and sending thank you and stewardshipcommunications, as well as assisting with delivery of a planned programme of fundraising activities.
The post holder will be managed by the Individual Giving Lead, and provided with training from relevantcolleagues to ensure a full and successful induction.
The Fundraising Team Administration Assistant will also provide admin and project support to the Head ofDonor Acquisition and Retention and the Associate Director of Fundraising and Communication, asrequired.
Salary: £23,809.50 to £25,149.18 (depending on experience)
Contract: Permanent
Hours: Full-time, 37.5hours per week
Location: On-site (Thurrock Hospice)
Other responsibilities include
* First point of contact for face-to-face, phone, email and postal supporter enquiries(including processing donations over thephone)
* Review reports from multiple channels and allocate relevant coding for processing
* Fulfil and deliver agreed response-handling plans forfundraising related activities and deliver planned thanking and stewardship communications
* Provide effective and efficient administration, including taking and recording orders, preparing and sending outmaterials
* Use the supporter CRM effectively and efficiently to record and query information
* Assist fundraising leads with development and delivery ofplanned fundraising activities as necessary, including attendingevents and engagement activitiesas required (which may be outside usual working hours)
* Income processing and data processing using the CRM asrequired and support with CRM housekeeping processes
About you
* Demonstrableorganisational andtime management skills
* Clear and positive communicator with experience of providing customer service and/or supporter care
* Experience of providing administrative support in a workplace or similar setting
* Attention to detail and produce work to a high standard with accuracy
* Have a professional, sensitive andpositive approach
* Enthusiastic about the role with apassion for supporting St. Luke’s Hospice
* Competent computer user, withworking knowledge Microsoft Officeapplications (Outlook, Word, Excel,Teams, Sharepoint).
* Previous experience of using Customer Relationship Management (CRM) database systems is desirable, but not essential
* Have a professional, sensitive and positive approach.
* The role is based at the Hospice’sThurrock site and may involve travel
between Hospice sites. The postholder must be able to travel to and
attend Hospice sites in-person.
About applying
When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.
Right to Work
St. Luke's Hospiceis unable to sponsor work permits or visas. All candidates must have the right to work in the UK.
Belonging, Equity,Diversity and Inclusion
At St Luke's Hospice, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes for the people who access our services. We particularly welcome applications from disabled, LGBT+and Black, Asian and Minority Ethnic candidates as these groups are currently under-represented in our teams.We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of access requirements for people who have a disability.
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