Overview
Join to apply for the People & Service Team Leader role at River Island.
Department: Store Management
Location: Barnstaple
Compensation: £26,445 FTE
This is a FTC role.
We are looking for an energetic and inspiring People & Service Team Leader to support store operations and lead our team to success. You will continually strive to improve the customer journey by creating an engaged and motivated team that delivers exceptional service. You will support the People & Service Manager to develop the team and maintain visual and operational standards, driving conversion, sales and KPIs.
For a more detailed overview of this role, check out the job description attached at the bottom of this advert.
What You’ll Be Doing
* Consistently deliver great service and role model this throughout the store team.
* Create a diverse and inclusive environment where all store team members feel valued.
* Foster wellbeing in-store by maintaining open lines of communication with the team.
* Duty manage in all areas of store operation including product and operations.
* Support the People & Service Manager to consistently delight customers through the best customer journey across service, people, visual and operations.
* Empower the team to deliver for the customer by keeping customer experience at the center of decision making.
* Apply commercial tools effectively to drive actions.
* Drive store KPIs including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
* Support store operations and ensure compliance with health & safety standards.
* Support development of the store team to deliver a high performing, motivated and engaged team who feel valued.
You'll Be Perfect If
* You have previous experience in retail, preferably in a supervisor role.
* You are passionate about fashion and stay updated on trends.
* You possess strong communication and interpersonal skills.
* You can motivate and inspire a team to achieve their best.
* You are proactive, adaptable, and thrive in a fast-paced environment.
* You love our products and help create the best possible customer journey.
Things To Consider
* Fast-Paced Environment: High energy role with shifting priorities based on sales and trends. Be comfortable adapting and juggling tasks.
* Reporting: Ability to analyze customer feedback and sales data to drive improvements.
* Managing People: Strong emotional intelligence for managing a diverse team.
* Hands-On Role: Be ready to assist with product movement, floor resets, layouts, and stock replenishment.
* Weekend Work: Availability to work weekends, public holidays, and during busy periods.
* Deadlines: Good time management for multiple responsibilities.
* Leading a Team: Ability to foster a positive team culture.
What We Offer
* Generous 50% staff discount & uniform allowance.
* Discounts and wellbeing benefits through Reward Gateway.
* Stores fitted with Kindness Cupboards; support from Retail Trust for Islanders.
* Giver Island: Give as you earn, annual charitable day with matched funding.
* Progression focus with on-the-job training and qualifications.
* Generous bonus scheme & private pension plan.
* 28 days (UK) / 30 days (ROI) paid holiday, with option to buy extra.
Keeping You Safe
At River Island we are committed to the safeguarding of all employees. We support safeguarding requirements under the Prevent duty, and promote British Values including democracy, the rule of law, individual liberty and mutual respect for different beliefs. We are committed to equality of opportunity and welcome applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Flexible working requests will be considered where operationally possible.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Other
Industry: Retail
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