Job Title: Pension Payroll Technician
Locations
: Birmingham | Hybrid
Get To Know the Team
The Pensions Payroll Technician is a critical role sitting within our Pensions team, responsible for the end-to-end processing of our Customer Payroll.
The key purpose of the role is to deliver an outstanding level of service to all our customers ensuring the Societies' Customer Pension Payrolls are processed in an accurate and timely manner and that all changes to tax codes, bank details etc. are implemented in the correct month.
This role is required to deliver an outstanding level of service to all our customers, and colleagues, by handling operational and colleague enquiries in a professional, productive and timely manner ensuring the output is 'Right First Time' and treating our customers fairly.
Why You Will Love It Here
* Flexibility
: Hybrid Work Model & a Business Casual Dress Code, including jeans
* Your Future:
Professional Development Reimbursement
* Work/Life Balance:
Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
* Your Wellbeing:
Medical, Dental, Vision, Employee Assistance Program, Parental Leave
* Diversity & Inclusion:
Committed to Welcoming, Celebrating and Thriving on Diversity
* Training:
Hands-On, Team-Customized, including SS&C University
* Extra Perks:
Discounts on fitness clubs, travel and more
What You Will Get To Do:
To provide end to end payroll processing, including:
* Process new pension customers and leavers.
* Implement any changes I.e. address details, bank details, pension increases
* Change tax codes as notified by HMRC.
* Do final calculation and check gross to net figures.
* Prepare BACS file.
* Reconcile control accounts. Perform manual calculations and raise any payments required outside of the normal payroll run.
* Assist with the reconciliation of the GL accounts, compliance reports, month end reporting.
* To ensure all files in relation to RTI are processed, checked, validated and sent to HMRC by required deadlines to ensure that no penalties are issued.
* Responsible for transmission of BACS file via PTX.
This is a crucial role and requires ownership and accountability for customer enquiries and requests, playing a major part in how our customers perceive our service and the overall customer experience.
In providing an excellent service to our professional customers we demonstrate how 'we care' for them.
Employees are expected to achieve:
* Minimum standard of 95% accurate quality checking
* Minimum standard of 95% accurate quality assurance
* A high-quality standard of customer interactions
* A high-quality standard of colleague interactions
* Excellent feedback on involvement in non-customer interactions
What you will bring to the role:
* The successful candidate will have significant experience in payroll and, preferably, a CIPP qualification.
* Ability to handle and prioritise multiple tasks and meet all deadlines.
* Can demonstrate knowledge and awareness of the latest developments within
* payroll legislation, PAYE and expense regulations.
* Be an approachable, positive, team member with a strong focus on customer service.
* Excellent problem-solving skills
* Ability to work under pressure remains calm, objective and controlled in responding to urgent or demanding situations.
* Excellent communication skills both verbally and in writing.
* Excellent organisational skills, accuracy and attention to detail.
* Ability to maintain confidentiality and exercise discretion.
* Understand the annuity process
* Strong level of Excel (pivot tables, V-lookup, data reconciliation methods) and other MS office applications skills