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Customer Relationship Management Manager, Cambridge
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EU work permit required:
Yes
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Job Views:
2
Posted:
31.05.2025
Expiry Date:
15.07.2025
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Job Description:
We're Hiring: CRM Manager
Are you a CRM pro with a knack for storytelling, automation, and turning clicks into loyal customers? Yorkshire Dental Suite, one of the UK’s most innovative dental brands, is looking for a full-time, office-based CRM Manager to join us at our Leeds HQ.
We're growing fast and need a strategic thinker with hands-on HubSpot experience who can lead our CRM efforts, engage our audience, and help turn first-time patients into lifelong brand advocates.
Responsibilities include:
* Owning our end-to-end CRM strategy using HubSpot—email marketing, segmentation, automation, and lifecycle journeys.
* Writing engaging, on-brand emails that educate, convert, and delight.
* Building smart, data-driven workflows guiding customers from first inquiry to long-term retention.
* Partnering with marketing, sales, and design teams to align CRM activities with campaigns.
* Reporting on CRM performance (opens, CTR, conversions, retention) and optimizing for results.
* Managing list hygiene, segmentation, and testing for relevant communications.
* Staying updated on CRM best practices and compliance, including GDPR.
* Adding value to campaign ideation and incorporating the voice of the patient.
Qualifications:
* Experience as a CRM or Email Marketing Manager, ideally in a B2C or high-growth environment.
* HubSpot expertise—building automations, segmenting lists, analyzing dashboards.
* Strong copywriting skills—creating copy that drives clicks and trust.
* Strategic mindset and data-driven decision-making skills.
* Excellent organization and time management to handle multiple projects.
* Collaborative attitude and passion for customer experience.
* Background in marketing or communications.
Benefits:
* A leading role in a powerful marketing channel.
* Opportunity to shape the future of CRM at Yorkshire Dental Suite.
* Creative, supportive, fast-paced environment.
* Career growth opportunities, including building a CRM team.
If you're ready to own a high-impact channel and bring world-class CRM strategy to one of the UK’s most exciting dental brands, we want to hear from you.
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