Income controller

• Oversee and verify all daily revenue postings from Rooms, F&B, Spa, Golf, and ancillary outlets, ensuring accuracy and compliance with Fairmont policies.
• Prepare and distribute the Daily Revenue Report, highlighting variances, trends, and areas requiring follow‑up.
• Monitor and reconcile all payment methods, including credit cards, cash, gift vouchers, membership charges, and third‑party channels.
• Review and audit all rebates, voids, discounts, and complimentary transactions, ensuring proper authorisation and documentation.
• Conduct regular audits of front office, F&B, spa, and leisure operations to ensure adherence to internal controls and financial procedures.
• Validate and reconcile revenue from PMS, POS, spa, golf, and other systems, ensuring alignment with the general ledger.
• Support the month‑end process by preparing revenue journals, reconciliations, and supporting schedules.
• Monitor compliance with Accor’s internal control framework (ICS), identifying risks and recommending corrective actions.
• Work closely with operational leaders to resolve revenue discrepancies and improve accuracy in transactional processes.
• Maintain accurate records of deposits, prepayments, no‑shows, cancellations, and billing adjustments.
• Support the Finance Manager and Director of Finance with audits, internal reviews, and financial reporting requirements.
• Ensure all financial documentation is stored securely and in line with Accor retention policies.
• Provide training and guidance to operational teams on revenue procedures, cash handling, and system usage.
• Assist with system testing, upgrades, and implementation of new financial processes or controls.
• Uphold Fairmont values by promoting a culture of integrity, accuracy, and accountability.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• 3–5 years’ experience in income audit, revenue control or hotel finance, ideally within a luxury or branded hotel environment.
• Strong understanding of hotel revenue streams and financial controls.
• Proficiency with PMS/POS systems and strong Excel skills.
• High level of accuracy, analytical ability and attention to detail.
• Strong communication skills and ability to collaborate across departments.
• Ability to manage deadlines and multiple priorities.
• A proactive, solutions‑focused mindset with commitment to continuous improvement.
• Professionalism, discretion and alignment with Fairmont’s luxury service culture.

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people