Job overview
The post holder will work as a member of the Endoscopy service reception team and provide a professional and courteous “front of house” service for all staff and visitors attending the Endoscopy Units at both Royal Preston and Chorley Hospital acting in a professional and courteous manner at all times.
The post holder will respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to. On occasions the postholder will be required to provide administrative support to the Endoscopy scheduling team based at Preston Business Centre
Main duties of the job
Perform an ambassadorial role, representing the Endoscopy Department “Front of House” service acting in a professional, courteous and customer focused manner at all times
Answer telephone queries, take messages, direct where appropriate, meet and greet and provide assistance directing visitors to the Department to appropriate locations.
Working for our organisation
Lancashire Teaching Hospitals NHS Foundation Trust is one of the biggest trusts in the North West. We provide many, deliver award-winning teaching and development programmes, lead national and international clinical trials and research studies, and always give excellent care with compassion. When joining our friendly and dedicated team, you will have an unparalleled opportunity to learn, grow and flourish in a supportive and innovative environment, and work with some of the UK’s leading healthcare experts.
Endoscopy services are provided at Lancashire Teaching Hospitals (LTH) NHS Foundation Trust at two organisational sites namely Chorley District Hospital (CDH) and Royal Preston Hospital (RPH). This role works within the endoscopy administration team and closely with our clinical teams which are friendly, hardworking and well led teams.
Detailed job description and main responsibilities
Perform an ambassadorial role, representing the Endoscopy Department “Front of House” service acting in a professional, courteous and customer focused manner.
Answer telephone queries, take messages, direct where appropriate, meet and greet and provide assistance directing visitors to the department to appropriate locations
Use initiative to resolve conflicts in a mutually agreeable way, alerting manager where necessary
Ensure that up to date information is available regarding activity within all departments so that queries can be answered promptly and
accurately
Communicates with a range of staff, users and visitors to the Trust / Department utilizing a variety of communication methods including
verbal, electronic and passing information in a format that is appropriate to the individual request
Data Entry
Person specification
Qualifications and Education
Essential criteria
1. Educated to GCSE or equivalent
Desirable criteria
2. English and Maths GCSE or equivalent
3. Knowledge of Microsoft Office applications
Knowledge and Experience
Essential criteria
4. Experience of working as part of a team and using initiative
5. Experience of working in a changing environment
6. Aware of the concept and application of confidentiality
Desirable criteria
7. Previous experience of working in a health care or related setting
8. Previous experience of working with the public
9. Previous experience of a busy reception environment