About Us
The Menu Partners is a leading food service provider in London, delivering high-quality, innovative meal options to our clients. Based in Nine Elms, we are committed to maintaining the highest standards of service and product quality.
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.
Responsibilities
* Handle inbound and outbound customer queries via telephone and email.
* Assist customers with order placements, modifications, and cancellations.
* Handle complaints and resolve issues in a professional manner.
* Work closely with internal teams to ensure smooth order fulfillment.
* Manage accurate records and update customer information in our systems.
* Support the sales and operation teams with customer related tasks.
* Maintain a high level of phone etiquette while communicating with customers.
Skills
* Previous experience in customer service- preferably food service & hospitality.
* Excellent communication skilled and a professional telephone manner.
* Strong data entry skills with attention to detail.
* Ability to analyse information and provide solutions effectively.
* Strong organisational skills and the ability to manage multiple tasks simultaneously.
* Proficiency in using CRM systems and Microsoft Office.
The above list is not exhaustive of all duties and responsibilities.
If you're passionate about delivering top-tier customer service and want to be part of an exciting and growing company, we'd love to hear from you!
Full time position - 8am-5pm Monday-Friday plus one in three Saturdays
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme