Overview
Hire Controller
Newport
Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.
We are seeking an experienced and proactive Hire Controller to join our Newport team. As a Hire Controller, you will be the key point of contact for customers, ensuring the smooth and efficient management of plant hire contracts from initial enquiry through to off-hire. You will coordinate equipment availability, transport, and servicing while maintaining excellent customer relationships and supporting the depot team in achieving operational and commercial goals.
Responsibilities
* Act as the primary point of contact for our clients\' plant hire needs, including coordinating equipment delivery and collection, scheduling and planning of equipment movements, and ensuring that the correct equipment is supplied to the site.
* Liaise with clients to understand their specific plant hire requirements, ensuring that the right equipment is provided in a timely manner, and maintaining regular communication throughout the duration of the hire.
* Liaise with customers to provide accurate and timely quotations.
* Work closely with the Operations team to manage the availability and allocation of plant and equipment, ensuring that all equipment is inspected and maintained to the required standards before and after each hire.
* Ensure that all relevant documentation, such as delivery and collection notes, safety certificates, and purchase orders, are completed accurately and in a timely manner.
* Proactively manage and resolve any issues or complaints that arise during the hire period, ensuring that the client\'s needs are met and any problems are rectified promptly.
* Provide regular reports to management on plant hire operations and performance, including equipment availability, utilisation, and maintenance requirements.
* Keep up to date with industry trends and regulations, and ensure that all plant hire activities are carried out in compliance with health and safety regulations.
* Maintain accurate records of plant hire activities, including client details, equipment specifications, and hire agreements.
* Act as a point of contact for the Operations team to coordinate equipment mobilisation and demobilisation, taking into account client requirements and project timelines.
* Continuously identify opportunities for process improvements and implement changes to enhance efficiency and customer satisfaction.
Skills and Qualifications
* Previous experience in a similar role within the plant hire industry.
* Strong organisational and planning skills, with the ability to manage multiple projects and deadlines simultaneously.
* Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and colleagues.
* Knowledge of plant and equipment types, specifications, and appropriate uses. - Familiarity with health and safety regulations and best practices within the plant hire industry.
* Proficient in using plant hire software and systems.
* A proactive, self-motivated attitude, with a strong attention to detail and a commitment to delivering high-quality service to clients.
* Full driving licence.
This is an exciting opportunity to join an industry leading plant hire company and contribute to the successful delivery of projects across a variety of industries.
Benefits
Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.
Generous Leave: Enjoy 23 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.
Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.
Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.
Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.
Modern Equipment: Work with the best and latest plant and machinery in the industry.
Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.
Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.
Additional notes: Flannery Plant Hire is committed to providing a safe and healthy working environment for all employees and contractors. The Regional Health and Safety Lead will play a pivotal role in achieving this goal, ensuring compliance with regulations, identifying risks, and establishing best practices. If you are a passionate and knowledgeable health and safety professional with a desire to make a difference, we invite you to apply for this exciting opportunity.
At Flannery Plant Hire, we value diversity and are an equal opportunity employer. We encourage applications from all qualified individuals regardless of race, colour, religion, gender, sexual orientation, age, marital status, or disability.
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