Contrcats Manager
Reading-based Housing Client
Ongoing Temporary Contract
£255 per day Umbrella LTD (Inside IR35) / £211 PAYE
ASAP Start
We’re currently working with a leading Housing provider in Reading who is seeking an experienced Operations & Contracts Manager to oversee and lead their tenancy and housing management teams in delivering a high-quality, resident-focused service.
This is an excellent opportunity for a confident, organized, and forward-thinking manager with a strong track record in leading front-line housing operations and driving service performance.
Key Responsibilities:
1. Manage and motivate a team delivering tenancy and housing management services across a defined patch.
2. Ensure staff development through 1:1s, appraisals, training, and performance management.
3. Deliver a compliant, value-for-money housing service aligned with best practice and legislation.
4. Lead performance reporting and quality assurance, ensuring service delivery targets are met.
5. Act as lead contact with residents, members, clients, and other stakeholders, including responding to complaints and MP enquiries.
6. Produce neighbourhood plans, support resident engagement, and ensure robust contract management.
7. Deputise for the Director of Commercial & Partnerships in key meetings.
8. Oversee budget controls, risk management, lone working processes, and strategic delivery priorities.
Requirements:
* Proven experience of leading operational housing teams within social housing.
* Excellent communicator with strong stakeholder engagement skills.
* Strategic thinker with solid decision-making and leadership capabilities.
* In-depth knowledge of housing legislation and tenancy law.
* Contract and budget management experience, ideally within PFI or complex partnership arrangements.
* Flexible approach – occasional evening/weekend attendance may be required.
* Strong IT literacy and reporting skills.
If you’re interested or would like more information, please get in touch today.
James Glover
01772 208967 - james.glover@servicecare.org.uk
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