Job summary
We have an exciting opportunity for a Healthcare Support Worker to join The Willow Group, a forward‑thinking and innovative GP group providing primary care services for 48,000 patients across 5 local sites in Gosport.
You will be a core member of the practice team and will provide physical and psychological care to patients in accordance with the specified plan of care and as directed by a registered nurse or other qualified practitioner.
In this role, you will work to provide person‑centred and safe care to all patients and accurately record and report patient information to the registered nurse in a timely way and in line with agreed procedures.
Previous experience in a similar role, including phlebotomy, is required. Must have a caring attitude, good communication skills and enjoy working as part of a dedicated team.
If you are new to Health Care we will place you on a HCSW induction programme to ensure that you are fully trained and supported to perform the role. The programme will last for up to 6 months and during this period of training you will be paid a salary of £25,272. On completion of your training period your salary will rise to £25,760 as per the advert.
Main duties of the job
Work under indirect supervision in accordance with defined work rotas and protocols.
* Provide a phlebotomy service within primary care.
* Be competent in the assessment of patients both physically and emotionally, to ensure safety prior to blood samples being taken and offer appropriate patient support.
* Be competent in the selection of the appropriate sample bottles for all common laboratory investigations.
* Ensure samples are correctly labelled for transportation to the laboratory.
* To contribute to the assessment, planning, implementation and evaluation of care of patients working under the direction and supervision of a registered nurse or other qualified practitioner.
* To provide chaperone duties to the patient under the direction of the GP or allied health professional in charge.
* Undertake patient health check reviews.
* Maintain legible, accurate, contemporaneous records that are dated and signed.
* Perform clinical activities which will include wound care, venepuncture, blood glucose monitoring, physical observations, flu injections.
* Undertake health promotion and disease prevention activities with individuals or groups in line with the public health agenda.
* Assist with the investigations of complaints and participate in maintaining health and safety and reporting anything untoward.
* Be responsible for the ordering of stock when required as directed by the registered nurse.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined‑up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community‑based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person’s care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute‑level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson’s Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence.
Details Date posted
16 March 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year, pro rata for part‑time hours.
Contract
Permanent
Working pattern
Full‑time
Reference number
348‑CSS‑10701
Job locations
Forton Medical Centre
Whites Place, 148 Forton Road
Gosport
Hampshire
PO12 3JP
Waterside Medical Centre
Mumby Road
Gosport
Hampshire
PO12 1BA
Gosport Medical Centre
Bury Road
Gosport
Hampshire
PO12 3AQ
Stoke Road Medical Centre
The Medical Centre, 68 Stoke Road
Gosport
Hampshire
PO12 1PA
Brune Medical Centre
10 Rowner Road
Gosport
Hampshire
PO13 0EW
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone – if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust’s Recruitment team – detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk flexible working – all requests for flexible working options can be discussed as part of the interview process.
Qualifications
* Literacy and numeracy skills equivalent to National Functional Skills Level 2 standard (formerly Key Skills).
* BTEC or NVQ Level 2 in Health and Social Care.
* Phlebotomy certification.
Experience
* Good communication and team working skills.
* Previous experience of working as a member of a team.
* Confidence working with computers and e‑mail.
* Previous experience of working with the public and of customer care policies.
Desirable
* Experience of EMIS.
* Primary Care experience.
Additional Criteria
* Good communication skills.
* Good facilitation skills.
* Evidence of effective interpersonal skills.
* Good organisational skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Forton Medical Centre
Whites Place, 148 Forton Road
Gosport
Hampshire
PO12 3JP
Employer’s website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)
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