Position Description:
At CGI, we help shape the future of public services through innovation, collaboration, and delivery excellence. We are seeking a Director Consulting Delivery to lead a high-profile managed service supporting one of our key clients as part of a DALAS Application Services contract delivering critical applications that underpin the UK justice system. This is a rare opportunity to take ownership of a recently mobilised service, driving operational excellence, continuous improvement, and modernisation at scale. You’ll work alongside senior leaders across CGI and our client to enhance resilience, optimise delivery, and introduce emerging technologies including AI and automation, while empowering teams to deliver meaningful outcomes across a critical national infrastructure programme.
CGI was recognised in the Sunday Times Best Places to Work List and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
Your future duties and responsibilities:
In this role, you will lead the successful delivery and evolution of a major Agile managed service contract within the Justice Sector. You’ll take accountability for service performance, financial management, stakeholder engagement, and continuous improvement across a portfolio of business-critical applications. Working closely with senior CGI and client stakeholders, you’ll shape a high-performing delivery model that drives operational resilience, innovation, and measurable business value.
You will play a pivotal role in modernising services through automation, AI, and improved engineering practices while fostering a collaborative, high-performing culture across a team of 30+ professionals. This role offers significant strategic exposure and the opportunity to contribute to wider sector growth initiatives, transformation programmes, and future leadership pathways within CGI.
Key responsibilities:
•Lead & Deliver high-quality managed service outcomes aligned to KPIs, SLAs, and client expectations
•Drive & Optimise operational performance, service stability, and continuous improvement initiatives
•Own & Manage financial performance including forecasting, cost optimisation, and commercial governance
•Build & Strengthen trusted client and stakeholder relationships across client and partner organisations
•Modernise & Innovate application services using Agile delivery, AI, automation, and emerging technologies
•Manage & Mitigate risks, issues, dependencies, and supplier relationships proactively
•Develop & Inspire high-performing teams through coaching, capability development, and succession planning
•Collaborate & Contribute across the Justice Sector to support strategic growth and transformation objectives
•Improve & Evolve delivery models to enhance scalability, resilience, and user outcomes
Required qualifications to be successful in this role:
To succeed in this role, you’ll bring extensive leadership experience delivering large-scale Agile managed services within complex environments. You should be commercially astute, confident managing senior stakeholders, and experienced in driving service transformation, operational excellence, and continuous improvement. A strong understanding of modern delivery models, AI-enabled innovation, and public sector delivery environments will be highly beneficial.
Essential qualifications and experience:
•Significant experience leading complex managed service contracts and delivery organisations
•Strong commercial and financial management expertise including P&L ownership and forecasting
•Proven ability to manage senior client stakeholders and build trusted partnerships
•Demonstrable experience driving service optimisation and continuous improvement initiatives
•Experience leading Agile, squad-based, or product-aligned delivery teams
•Ability to balance operational stability with innovation and transformation
•Strong leadership capability with experience developing high-performing teams
•Familiarity with service management and delivery tooling such as Jira, Halo, or similar platforms
•Experience working within regulated or public sector environments is highly desirable
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Skills:
1. Agile
2. Collaboration
3. Continuous Improvement
4. Leadership
5. Stakeholder management
6. Jira