Job Title: Internal Account Manager
Location: Dunstable
Salary: £26,000-£32,000 dependent on experience
Working Hours: Monday - Friday, 8.45am-5pm
Are you looking to join a leading global provider and expert in the industry, with a legacy spanning over 100,000 construction projects worldwide? Our client is committed to being the most customer-focused, knowledgeable and innovative company in their field and they're seeking an Internal Account Manager to uphold these standards.
Role Overview: As an Internal Account Manager, you will cultivate strong relationships with customers, ensuring exceptional service delivery. Your responsibilities will include managing customer accounts, processing quotations and orders accurately and promptly resolving any customer issues or enquiries.
Main Responsibilities:
1. Process customer orders and quotations with meticulous attention to detail and ensure CRM system accuracy.
2. Resolve customer complaints and identify opportunities for service improvement, fostering robust business relationships.
3. Analyse business information to prioritise opportunities crucial to customer accounts.
4. Coordinate cross-functional activities to maintain consistent service levels.
5. Maintain agreed systems and procedures in alignment with company strategies and objectives.
6. Col...