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* You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way
* Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
* Work with all our teams to make sure we're always busy, and help our Night Manager with any overbooking levels
* Answer phones, sort out requests and anything that might arise in a timely manner, involving the team as needed - you're the one-stop-shop for our guests to turn to
Job Description
* You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way
* Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
* Work with all our teams to make sure we're always busy, and help our Night Manager with any overbooking levels
* Answer phones, sort out requests and anything that might arise in a timely manner, involving the team as needed - you're the one-stop-shop for our guests to turn to
Qualifications
* It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key
* Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
* You’re looking for a place where you can be you; no clones in suits here
* Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues
* You’re not precious. We leave our egos at the door and help get things done
* You’re up for doing things differently and trying (almost) everything once
* You want to be part of a team that works hard, supports each other and has fun along the way
Additional Information
* Competitive salary
* 19.6 days holidays (inclusive of bank holidays), pension, and life insurance.
* A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
* It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
* Treat yourself once in a while with lots of retail & hospitality perks through our partners
* Enjoy a free night at The Hoxton and a meal for two when you first start with us
* Goes without saying, but we’ll feed you during your shift
* Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
* Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
* Lots of opportunity to progress and switch it up as part of a global family of brands
* Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
* Extra time off to volunteer with one of our partner charities
* Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
* Enhanced family leave for when you’re expanding your family
* An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
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