Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Housing Management Team at L&Q: Would you like to join our revamped Housing Management Team as a Housing Assistant and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference. If this sounds like you, we would love for you to apply! Your impact in the role - As a Housing Assistant you will be responsible for: Supporting the Home Moves Manager and Home Moves Team, ensuring the delivery of reliable, repeatable, and consistent services for residents. Supporting robust performance against all KPIs and targets. This is a wide and varied role, working as part of the lettings team, providing strong administrative support. Responding to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of lettings and tenancy management issues. Providing cover for Home Moves Co-ordinators to ensure consistency of service and to maintain a high level of resident satisfaction. You will work as part of the Home Moves Team based in Trafford, Manchester, interacting closely with the Empty Property Team and Trafford Councils rehousing team to deliver a seamless and effective lettings experience to customers and residents. What you'll bring: A full driving license with access to a vehicle for work purposes. Experience of working in a customer service environment with a desire to help residents with their housing needs. Good at building relationships with people and be able to communicate well with colleagues and residents. Able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines. Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team. Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential. Our customers are the most important part of our business and as a member of the Housing Management Team it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the department and organisation. If you require any reasonable adjustments at any stage during this process, including application stage, please email About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome - Find out more here. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us! TJ