* Immediately Available
* Strong customer service skills
About Our Client
This opportunity is with a small-sized organisation within the manufacturing and produciton sector. The company is known for its focus on delivering high-quality services and maintaining strong relationships with its clients and partners.
Job Description
As a Customer Service Administrator your responsibilities will include:
* Respond promptly to customer enquiries via email and phone, ensuring a professional and helpful approach.
* Maintain and update customer records accurately within the company's database system.
* Coordinate and schedule appointments with clients and stakeholders as required.
* Provide administrative support to the wider customer service team, including document preparation and filing.
* Handle incoming communication, directing queries to the appropriate department or individual.
* Assist with resolving customer issues, escalating more complex cases to senior team members.
* Support the delivery of exceptional service standards across all customer interactions.
The Successful Applicant
A successful Customer Service Administrator should have:
* Proven experience in an administrative or customer service role
* Strong communication skills, both written and verbal, with a professional telephone manner.
* Excellent organisational abilities and attention to detail.
What's on Offer
* An hourly rate of approximately £13 - £14.50 per hour
* Opportunity to work a couple of days from home, once trained!
* A temporary position offering flexibility and the opportunity to gain experience in the sector.
* Opportunities to develop skills in customer service and administration
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