The Out of Hours department is responsible for the provision of high quality Out of Hours General Medical Services across Dumfries and Galloway. The department employs a range of staff including General Practitioners, Advanced Practitioners, Communication Co-ordinators and Healthcare Support Workers.
We are looking for someone to efficiently communicate and co-ordinate all professional and patient calls received into the Out of Hours Service Hub requiring the attention of a clinician. Calls can be received electronically from NHS24 or as a direct call from agreed professional as well as some groups of patients ie Palliative/End of Life. You will be responsible in co-ordinating the deployment of calls to available staff including support staff and duty clinicians.
Bank staff are crucial to supporting the delivery of the service playing a key role working with a multi-disciplinary team. You should be prepared to cover short notice shifts to cover annual leave, sickness, public holidays.
You will be required to undertake training / shadow shifts for a month (approx. 2 shifts per week) prior to commencing any shift work unsupervised.
The Out of Hours service operates from 8am – 8am 365 days working a variety of shifts 8am – 4pm, 4pm –midnight and midnight – 8am. Training will be covering all shifts listed with an expectation once trained you would ensure to keep skills up by covering all shifts.
Any shifts undertaken in the out of hours period will receive an unsociable hours payment.
Informal enquiries to - di.anderson@nhs.scot or Donna.reid3@nhs.scot
If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa
INFORMATION FOR ALL CANDIDATES
To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages https://www.nhsdg.co.uk/workwithus/
APPLICATION PROCESS -
Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.
Please contact Jobtrain Candidate Support Hub - for advice and support with any system issues.
* We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain. Users may also experience issues if accessing Jobtrain via mobile phone.
* DO NOT upload a CV as this will not be used for shortlisting purposes.
* Within the application you are required to answer three questions giving you the opportunity to fully evidence why you are the ideal person for the job. Please ensure these statements are written by yourself and are unique to you. This section times out after 30 minutes. A tip is to build your reply on a Word document and copy and paste into Jobtrain. If you exceed the maximum amount of characters it will cut your text at this point, please check your information once copied and pasted.
* Once you have submitted your application form you will be unable to make any amendments.
* Posts close at midnight on the indicated date however please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application.
* If you are a member of staff please ensure you update your Jobtrain profile to reflect that you are employed by NHS Dumfries and Galloway.
* Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites.
DISCLOSURE SCOTLAND – Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: Disclosure levels - mygov.scot
EQUALITY AND DIVERSITY
NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.
PUBLIC PROTECTION
Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.
ADDITIONAL INFORMATION FOR INTERNATIONAL CANDIDATES
RIGHT TO WORK IN THE UNITED KINGDOM
NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.
WORK VISA
If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website:
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsored BEFORE submitting your application form. We are unable to provide sponsorship for bank contracts.
UNITED KINGDOM REGISTRATION
NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies.
Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).