One Luxe Store Manager
Overview
L’Oréal Group, the world’s leading beauty company, offers a diverse portfolio of iconic brands. As a global leader in the dynamic retail world, L’Oréal is committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. Join a vibrant community that thrives on creativity, embraces challenges, and celebrates success.
Role Summary
As One Luxe Store Manager you will lead and develop your store team to deliver a world‑class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go‑getter who thrives on challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize your store’s performance. You will build strong relationships with key stakeholders such as store and department managers.
Key Responsibilities
Lead a World Class Customer Experience
* Deliver a world‑class Luxury Service Experience: Coach and give feedback to ensure exceptional customer service across all brands and touchpoints.
* Embody Brand Excellence: Act as an L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalized service and merchandising standards.
* Product Expertise and Storytelling: Demonstrate products, immerse customers in brand history, and offer tailored product knowledge, tips, and techniques.
* Foster Omni Experiences: Inform new and existing customers about in‑store events, promotions, and brand activations, and represent L’Oréal Luxe brands on internal and external social media platforms.
Driving Retail Performance
* Exceeding Sales Targets: Develop and execute retail plans to surpass store retail targets and KPIs, driving long‑term growth and profitability.
* Creating Engaging Events: Implement a dynamic annual calendar of events and animations that create memorable experiences and generate excitement for L’Oréal Luxe brands.
* Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth.
* Cultivating Client Loyalty: Build and maintain a loyal VIP customer base, fostering long‑term relationships and repeat business.
People Management and Development
* Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors.
* Team Onboarding and Training: Lead onboarding, provide comprehensive training, and drive continuous development.
* Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills.
* Performance Management: Track team performance and implement strategies to address underperformance.
* Employee Relations: Address and resolve HR issues within the team.
Operational Excellence
* Maintaining Counter Standards: Implement all Brand VM guidelines and uphold the highest standards of hygiene and housekeeping.
* Teamwork and Training: Participate in team efforts and complete required training programs.
* Administrative Responsibilities: Complete daily and weekly administrative tasks on designated platforms.
Stock & Operations
* Ensure adequate stock levels and manage testers and promotional retail visualisation (PLV).
Deliverables / Outcomes
* Achievement of Retail Targets
* Exceptional consumer experience
* Engaged high‑performance team
* Team development
Key Skills
* Retail Acumen
* People Management
* Stakeholder Management
* Coaching
* Operational Skills & Management
Key Stakeholders
* Retail Area Manager
* Education / Training
* Store / Department Manager
* Beauty Advisor Experience
Benefits and Rewards
* Competitive Compensation: Earn a competitive salary and a rewarding commission scheme.
* Exclusive Product Perks: Access to products from over 35 L’Oréal brands.
* Generous Time Off: 30 days of holiday, inclusive of bank holidays.
* Health and Wellness Benefits: Discounted dental insurance and additional mental health and financial support resources.
* Referral Bonus Program: Earn bonuses by referring talented individuals.
* Sustainability Initiatives: Participate in L’Oréal for the Future initiatives aligned with sustainability.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. We are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status.
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