IT Operations Manager
Northampton
About the Role
We have an exciting opportunity for an IT Operations Manager to join our IT Department in Northampton.
Job Purpose
The IT Operations Manager is responsible for overseeing the day‑to‑day operations of the firm’s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets and implementing new technologies.
Duties and Responsibilities
* Support the IT Director with the implementation of the firm's IT and AI & Innovation Strategies
* Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects.
* Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards.
* Manage, maintain and optimise the firm’s on‑premises and cloud‑based infrastructure.
* Oversee backup and system security operations in accordance with the firm’s policies.
* Participate in internal and external audits, including ISO27001 and ISO22301.
* Manage the Cyber Essential Plus accreditation renewals.
* Develop and document processes and procedures, ensuring they are fully implemented within the team.
* Identify and manage operational risks.
* Manage information technology projects ensuring project deadlines are adhered to.
* Provide hands‑on support and participate in the out‑of‑hours support rota as required.
* Provide support and guidance to stakeholders via help desk.
* Assist the IT Director with the management of IT vendors, contracts, and software licenses.
* Develop IT best practice guides and procedures.
* Prepare monthly management reports of team/service activities, tasks, and operational metrics.
Technical Competencies
* Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office
* Strong technical knowledge of network and server operating systems
* Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting
* Proven experience in IT infrastructure planning, development and operations
* Proven experience in server virtualisation and Cloud‑based Infrastructure
* Enterprise Backup, Replication and Business Continuity and Disaster Recovery mitigation and response
* Strong understanding of project management principles and practices
* Strong understanding of Helpdesk and Customer Relations Support systems
* Strong understanding of Data Security and Cyber Security basics
About Us
At Howes Percival, we are driven by a commitment to our clients and a passion for achieving their goals. With a rich heritage spanning over 200 years, we have evolved into a leading law firm with a reputation for delivering exceptional results across a wide range of practice areas. Our team comprises highly skilled lawyers who combine deep industry knowledge with innovative thinking to provide strategic advice and tailored solutions to our diverse client base.
As an employer, we value talent, diversity and collaboration. We foster a supportive and inclusive culture where every team member is empowered to thrive and make a meaningful impact. Joining Howes Percival means being part of a dynamic growing and forward‑thinking firm dedicated to excellence in legal practice and client service.
Key achievements and benefits:
* Three‑star ‘World Class’ accreditation in the top 75 “Best Companies” and ranked 5th in the top 75 “UK’s Best Large Companies to Work For” category for 2025.
* No. 1 Best Law Firm to work for in the UK by Best Companies for 2025 and No. 1 company in the East Midlands region.
* Accredited with “Investors in People” since 1996 and shortlisted for Employer of the Year in 2023.
* Broadly diverse workforce, drawing experience from larger City firms and in‑house backgrounds.
* Wide range of employee benefits, including Perks at Work discounts, profit‑share scheme and discretionary bonus, 25 days holiday entitlement, one paid ‘charity day’ per year, comprehensive private medical cover and a well‑being calendar with regular events.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industry
Law Practice
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