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Amica Care Trust offers a range of friendly, welcoming, and professional support services, including occasional day care, to assisted living, providing the independence many of our residents desire, through to specialist dementia care for those in most need of our support.
We are recruiting for a full-time Receptionist to join their team for 37.5 hours per week. There will be a requirement to work weekends on a rota basis.
Day to Day:
* You will be the first point of contact for all enquiries, greeting and helping visitors in the home.
* Provide an inviting and welcoming reception service to customers and visitors.
* To welcome residents/visitors to the home in a pleasant and professional manner. Ensuring that visitors sign in and out and that the appropriate person is notified upon their arrival.
* To manage telephone calls in a prompt and professional manner, both external and internal.
* To support the management of visitors to the home.
* Provide recruitment support to the Home Manager, including scheduling interviews, requesting references, and completing DBS checks.
* To perform administrative duties as required by the Home Manager and to ensure efficient systems are in place for the maintenance of all records in accordance with statutory and company procedures.
* You will provide cover for the Home Administrator and assist the Home Manager during periods of leave, including annual leave and other absences.
Requirements:
* For this wide-ranging customer service and administrative role, we are seeking an experienced Receptionist/Administrator from a customer-focused environment.
* You will need to have excellent people skills, a professional and approachable manner, and the ability to work proactively as part of a busy team.
* The ideal candidate will have strong IT skills, with proficiency in Microsoft Office packages and SharePoint. Knowledge of Microsoft Teams would be a distinct advantage.
* As with all our employees, you will be expected to work within our staff values and promote these at all times, by being an effective communicator, passionate about your work, encouraging teamwork, and having a positive attitude.
* Overall, you should take pride in your work and be committed to providing excellent customer service and administrative support.
Rewards:
* Excellent learning and development opportunities and regular free training.
* A cycle-to-work scheme.
* An Employee Assistance Programme (EAP) providing a range of free and confidential services and advice for you and your family, such as counselling sessions, wellbeing support, and legal advice.
* Monthly employee recognition.
* A friendly and supportive working environment.
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