We’re looking for a proactive and detail-driven Customer Support Officer/Manager to join our successful helicopter manufacturer, based in Yeovil. This is a high-profile, customer-facing role where you’ll support the delivery of business-critical projects while ensuring excellent service and communication with stakeholders. This role is ideal for someone with strong customer support, coordination, and problem-solving skills, who enjoys working in a fast-paced, multi-functional environment.
As a Customer Support Officer, you’ll act as a key link between customers, internal teams, and project stakeholders. You’ll support the smooth delivery of commissioned projects while ensuring customer needs are met and expectations are exceeded.
Key Responsibilities
* Supporting the delivery of customer-focused projects and services
* Acting as a main point of contact for customer enquiries and project updates
* Coordinating tasks across internal teams to ensure on-time and high-quality delivery
* Monitoring project progress, schedules, and performance
* Identifying and managing risks, issues, and solutions
* Gathering, analysing, and presenting customer and project data
* Supporting continuous improvement and service enhancement initiatives
* Ensuring all work is delivered in line with company processes, safety, and quality standards
* Building strong relationships with customers, suppliers, and internal stakeholders
Skills & Experience
* Excellent communication skills (written, verbal, and presentation)
* Strong ability to collect, analyse, and present information clearly
* Experience in customer support, coordination, or project support roles
* Highly proficient in Microsoft Office, especially Excel ("MS Project desirable")
* Strong organisational and planning skills
* Ability to manage multiple priorities in a fast-paced environment
* Confident building relationships with internal and external stakeholders
* A proactive, positive, and solution-focused attitude
* A customer-focused professional who takes ownership and accountability with proven experience dealing with highly sensitive and high value contracts
* Someone who can solve problems and anticipate challenges
* Resilient, adaptable, and able to perform under pressure
* Experience with DOORS database management is desirable
* Background in logistics, operations, or service support environments is also desirable
Why Apply?
* Join a high-visibility, customer-facing team
* Work on impactful projects that drive business performance
* Supportive and collaborative working environment
* Opportunities for career progression and development
* Competitive salary and benefits
* This role is also subject to extension due to the length of the projects involved
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