Technical Account Manager (SAAS SportsTech Product)
Hybrid – 2 days per week in the office
About
Our partner builds performance technology and interactive sports training systems. Their equipment is already live across clubs, academies, and sports facilities, giving coaches, managers, and individual athletes the data‑driven tools they need to unlock performance insights and deepen engagement with the game.
With a growing product roadmap and an established customer base, they are now looking for a key commercial hire to drive meaningful adoption and revenue growth from within that base.
You’ll be responsible for driving engagement of the new software product to existing customers. Along with supporting the sales team on demos of the software product.
The Role
* Your primary focus will be getting clubs and academies actively engaged with the SaaS platform, which enhances the experience of their existing equipment.
* Run structured discovery sessions with existing customers to understand current usage, identify gaps in adoption, and build tailored engagement plans.
* Drive platform engagement and subscription renewals, owning commercial conversations and holding a revenue target covering retention and expansion ARR.
* Work closely with the Product Innovation Manager to stay ahead of the product roadmap, ensuring you can position new capabilities credibly and early within your customer base.
* Collaborate with the Product Innovation Manager to channel customer feedback directly into product development, helping shape a platform that continuously delivers value to users.
* Deliver product demos and support commercial conversations as new capabilities come to market, including Training & Analytics, Scouting, and In‑app Advertising.
* Conduct regular check‑ins and quarterly business reviews that clearly demonstrate value and build the case for renewal and growth.
What You'll Need
* Previous experience in a Technical Account Management, Customer Success role working with Software products.
* Proven ability to take a product from low usage to high engagement within an existing customer base.
* Comfortable owning renewals and upsell conversations, not just managing relationships.
* Define use cases for monetisation within the product, including performance benchmarking, fan analytics, sponsorship, betting, and research.
* Work with Data, ML, and Engineering teams to build scalable, high‑quality, secure data pipelines.
* Able to use platform usage analytics to have proactive, intelligent conversations with customers.
* Confident engaging across varied audiences, from coaches and facility managers to club leadership.
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