My Cardiff client is a fast-growing business dedicated to delivering exceptional products and outstanding customer experiences. As they continue to expand their digital presence, they are looking for an experienced Ecommerce Manager to take ownership of online sales channels and accelerate growth.
The Role
As the Ecommerce Manager, you will be responsible for driving online revenue, optimising the customer journey, and managing daily ecommerce operations. You'll work closely with Marketing, Product, and Operations teams to ensure their digital strategy supports big-picture business goals.
Key Responsibilities:
1.
Develop and execute the ecommerce strategy across all digital platforms
2.
Manage the day-to-day operation of the online store, ensuring exceptional site performance and usability
3.
Own the product catalogue, promotions, and merchandising strategy
4.
Optimise conversion rates, AOV, and customer lifetime value
5.
Analyse data and performance metrics to make informed decisions and identify growth opportunities
6.
Coordinate with internal teams on stock levels, logistics, and customer service alignment
7.
Lead A/B testing, CRO initiatives, and UX improvements
8.
Monitor industry trends and competitor activity
9.
Manage relationships with external agencies, developers, and digital partner...