Overview
Ecommerce Manager – AI & Retail Media
Contract type: Fixed Term Contract (6 Months)
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Manager
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.
About The Team And The Role
The Supplier Funded Media (SFM) team is responsible for the delivery of supplier media hosted on the ocado.com site. We balance the needs of the business alongside the requirements of the suppliers whilst always ensuring the customer is at the heart of all that we do.
We are looking for an AI-forward Manager to lead the intelligent transformation of our Supplier Funded Media (SFM) operations. You won’t just be managing tasks; you will be the architect of AI-driven workflows, utilising tools like Gemini, LLM, Monday.com and FigmaBuzz to architect a technical transformation, automate high-volume media execution, and unlock strategic capacity for the entire team.
This person will work closely with the SFM Manager to lead the team to deliver media on time and in full, supporting the overall strategy to grow supplier funded media opportunities. This person will be integral to ensuring we successfully deliver against supplier expectations, with the focus on improving the colleague, supplier & customer experience wherever possible. In 6 months, you will leave a legacy by fundamentally changing how the UK’s largest online supermarket handles media. This is a fast-paced implementation role perfect for someone who wants to prove the ROI of AI in a Tier-1 retail environment.
What You’ll Do
* Map complex media lifecycles and architect automated end-to-end solutions.
* Build out a delivery plan to ensure measurable changes are rolled out over the 6 month contract period
* Utilise available tools (e.g. Gemini, Monday.com, FigmaBuzz) to implement AI driven workflows
* Act as the bridge between Commercial stakeholders and Engineering to deploy proprietary AI integrations.
* Work closely with the SFM Manager to lead the team to deliver media on time and in full
* Work with stakeholders across the business to develop an understanding of supplier funded media and associated business improvement projects
* Working with Commercial and Ocado Ads, you will upskill and spend time building knowledge of E-commerce to help support the connectivity of both teams
* Influence and ensure teams within Ecommerce are accountable to deliver the requirements of the retail and content plans
Who You Are
* Strong knowledge of AI and Automation tools with experience implementing AI workflows
* Proven ability in prompt engineering and a deep understanding of how to structure logic within AI workflows
* Experience with workflow orchestration tools and connecting disparate APIs to create seamless end-to-end automations
* Experience in project management and/or business improvement initiatives
* Passionate about making change and creating efficiencies
* Organised and great stakeholder management skills – you will have the capability to plan strategically and deliver plans through influencing cross functional teams
* Strong knowledge of ecommerce and supplier funded media
* Strong communicator, influencer and problem solver
* Ability to use insights and data to make commercially driven decisions
What’s In It For You
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.
Everyone’s welcome
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. If you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.
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