We are seeking an experienced and dynamic Operations Manager to join our established care home group. This is an excellent opportunity for a passionate healthcare professional to drive quality improvement and operational excellence across multiple care homes in and around Belfast.
Job: 2428
Salary: £70, 000 - £80,000 per annum + DoE, Car allowance, and Bonus
Location: Belfast Metropolitan Area
Type: Permanent
1. Conduct comprehensive monthly Provider/Compliance visits for each care home, reviewing KPIs, service improvement plans, maintenance documentation, and environmental standards
2. Take ownership of care homes' quality outcomes and performance within the group
3. Lead the standardisation of documentation and implementation of best practices
4. Participate in Governance Meetings and monthly Central Team meetings to present audit results
5. Effectively manage relationships with RQIA Inspectors, Local Authorities, and external professional colleagues
6. Maintain regular presence across all care homes, focusing support on underperforming locations
7. Develop and monitor action plans with Home Managers following internal audits and complaint investigations
8. Provide management coverage during Home Manager absences
9. Support Home Managers in delivering business outcomes, including sales and mark...