Company Description
Home Instead is the leading home care provider in the UK. We focus on providing the type of care we’d want our own family members to have – minimum one-hour visits, clients carefully matched with an appropriate Care Professionals and excellent flexibility in the timetable offered. We support our clients with a wide range of services which help them to stay living independently at home – home help, shopping, meal preparation, companionship and dementia support, personal care.
Job Description
As a Team Leader responsible for new client onboarding at Home Instead Down & Lisburn, you have a unique opportunity to blend your passion for care in community with excellent customer service skills. This is a chance to make a meaningful impact in the lives of adults in our local community, achieving professional growth and success in a nurturing environment.
What We Offer You:
* Impact and Purpose: Directly contribute to improving the lives of seniors in your community.
* Career Advancement: Grow with a nationally recognized brand in home care.
* Innovative Environment: Be encouraged to bring new ideas to the table.
* Positive Culture: Be part of a team where your efforts are valued and your well-being is a priority.
* Competitive Pay: We offer competitive wages that reflect your valuable contributions.
* Comprehensive Training: Receive paid training to enhance your skills and knowledge.
Your Key Responsibilities:
* Respond to daily client enquiries received via Web, phone and in person. Provide further information, exploring the client needs and scheduling a care consultation.
* Undertake consultation with new clients, complete care plan and complete all new client’s paperwork as required.
* Conduct client and Care Professional introductions.
* Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
* Carry out client reviews and action accordingly.
* Provide weekly and monthly summaries of the client pipelines and its progression.
* Management of clients and responsibility for their ongoing care and support with a focus on person centred care.
Qualifications
Essential Criteria
* Level 3 NVQ in Health and Social Care or an equivalent healthcare qualification.
* Experience in the healthcare sector.
* Experience of working with MAR sheets and medication in a supervisory role.
* Passionfor delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
* Previous experience of consultative sales would be an advantage.
* Ability to nurture Care Professionals to enable them to reach their full potential.
* Knowledge and understanding of legislation and regulations specific to Health and Social Care.
* Good communication skills with the ability to build rapport quickly.
* Must be confident to use care management technology including providing support and training to Care Professionals.
* Knowledge of CRM Zoho an advantage.
* Must understand the importance of confidentiality working within current legislation.
Core Competencies
* Driving Results
* Customer Focus
* Influencing
* Teamwork & Collaboration
* Communication & Relationship Management
* Living Home Instead
* Agile Learner
Role Specific Competencies
* Adapting to Change
* Quality Focus
* Leading Others
Additional Information
Call and have a friendly chat with one of our team on 028 9124 2030 or send us an email on jobs@downlisburn.homeinstead.co.uk
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