Job Type: Housing Management Coordinator Band 2
Location: Harlow
Salary: £13.21
Contract: Temp
Hours: Monday to Friday, 9:00am - 5:00pm
Role Overview
We are recruiting an experienced Housing Management Coordinator (Band 2) to support a sheltered housing scheme in Harlow. This is a lone-working role, ideal for someone confident managing a building independently while maintaining strong customer relationships with residents.
The post focuses on building safety, compliance, tenancy management, and resident welfare, ensuring the scheme remains safe, well-maintained, and fully compliant with housing and health & safety standards.
Key Responsibilities
Building Safety & Compliance (Primary Focus)
Carry out regular building inspections (internal and external)
Complete and record health & safety and compliance checks
Identify, report, and monitor property defects within flats and communal areas
Ensure properties meet regulatory, quality, and Home Group standards
Liaise with contractors to arrange and monitor repairs and maintenance Housing & Tenancy Management
Manage rent accounts and support residents with rent arrears
Support customers to understand and adhere to their tenancy agreements
Take appropriate tenancy enforcement action where required, in line with policy
Maintain accurate housing management records using internal systems Resident Welfare & Engagement
Make regular welfare calls and carry out ad-hoc welfare visits
Respond professionally to customer queries and concerns
Act as a visible, trusted presence for residents within the scheme
Identify safeguarding concerns and escalate appropriately Lone Working & Autonomy
Independently manage daily priorities and workload
Use initiative to resolve issues and escalate where necessary
Maintain professional boundaries while providing customer-focused support Skills, Knowledge & Experience Required
Experience working in supported or sheltered housing, housing management, or property services
Strong understanding of building safety, compliance, and basic maintenance
Experience managing rent arrears and tenancy issues
Basic knowledge of housing law (tenancies, breaches, evictions)
Confident working alone without constant supervision
Good IT skills, including housing management systems and basic spreadsheets
Excellent written and verbal communication skills
Ability to manage difficult situations calmly and professionally
Full driving licence and access to own vehicle (essential) Personal Attributes
Highly organised and self-motivated
Confident decision-maker
Customer-focused with a professional approach
Comfortable undertaking lone working
Committed to equality, diversity, safeguarding, and health & safety best practice