Purpose of the Role The purpose of this role is to deliver a professional, friendly, and customer-focused experience in our branch. As a key point of contact on the banking hall floor, you will actively engage with customers, guide them through available services, and support their banking needs while promoting digital solutions and ensuring a smooth in-branch experience. Key Responsibilities Warmly greet and engage with customers, assessing their needs and offering assistance. Promote and demonstrate self-service options, including the mobile app, internet banking, and in-branch kiosks. Direct customers to the appropriate staff member (Teller or Customer Service) when needed. Handle basic customer queries and complaints, escalating to senior staff when necessary. Use iPads to update customer details, support digital engagement, and help identify potential customer needs. Recognise sales opportunities and refer customers to the relevant team member. Assist with cash handling duties, including processing and managing cash and cheque lodgements at the Teller desk. Ensure accurate end-of-day cash balancing and manage cash levels throughout the day. Essential Skills and Experience Strong background in customer service, with a clear understanding of the importance of delivering a high standard of service. Resilient, dependable, and able to thrive in a fast-paced, high-traffic environment. Excellent communication and interpersonal skills, with the ability to work effectively as part of a team. Comfortable using digital platforms and able to support and encourage customers to adopt self-service tools. Attention to detail and a proactive approach to problem-solving. Skills: Customer Service Cash Handling Problem Solving Benefits: Competitive Salary Banking Benefits