We are currently seeking a full time, permanent, Customer Service Supervisor to join our small but busy client in Corby, Northants.
Overview
* Lead a small customer service team ensuring targets are met
Responsibilities
* Performance Management: Set and review daily targets, utilising call performance reports to drive sales
* Call Workflow Management: Ensure team adherence to call workflows, fostering customer relationships to encourage repeat business
* Promotional Planning: Devise and execute promotional weeks, including upselling strategies
* Data Management: Maintain high-quality information in the customer database
* Campaign Coordination: Efficiently manage customer marketing campaigns and implement internal campaigns to boost sales
* Complaint Resolution: Record and resolve customer complaints promptly and professionally
Administration
* Run daily call reports
* Follow company procedures and maintain accurate timesheets for payroll purposes
Skills
* Leadership: Ability to lead and motivate a team effectively
* Organisational Skills: Excellent time management and methodical approach with numerical proficiency
* Customer Service Background: Strong experience in telephone-based customer service
* Professionalism: Caring and professional demeanour, fostering a supportive team environment
* Team Collaboration: Collaborative team player capable of problem-solving and training
* Computer Skills: Competent with Microsoft packages and database systems
We invite candidates to apply who have held recent roles such as:
Call Centre Team Leader / Team Leader / Customer Services Team Manager / Customer Advisor /Call Centre Agent/ Call Centre Supervisor / Customer Service Lead / Inbound and Outbound Call Handling / Customer Care Team Leader / Assistant Team Leader / Team Manager / Customer Care Supervisor