Overview
Customer Service (Field Service) Engineer - Scotland (Central Belt)
Competitive base salary (£44,000 OTE-Year 1) + company car + bonus + share scheme + overtime. Siemens Healthineers is recruiting for a Customer Service (Field Service) Engineer in the Scotland Central Belt region to install, troubleshoot, repair, and maintain a range of state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at Health Boards within Scotland. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.
Responsibilities
* Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
* Ensure material parts are processed in accordance with policy.
* Maintain all test equipment, tools and company property in good and working order.
* Escalate as appropriate when customer satisfaction is compromised, or contractual obligations are unlikely to be met.
* Maintain good communications and teamwork with all Managers and Colleagues.
* Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times.
* Identify opportunities to improve efficiency and effectiveness of team processes.
* Complete personal administration and mandatory training in a timely and accurate manner.
* Work as part of a multidisciplinary team within customer services to ensure the company values are achieved.
Qualifications
* HNC/HND or equivalent in an Electronics or Engineering related field.
* Previous medical equipment experience not required; relevant training will be provided.
* Ideally field service experience with fault finding on electronic or medical equipment; strong IT, Microsoft Office and Networking Infrastructure skills.
* Excellent customer-facing skills and ability to engage with customers and staff at all levels; ability to gain respect of colleagues and customers.
* Full UK driving license.
Additional Information
* Area covered is largely but not exclusively Scotland; flexible travel required.
* Essential training at European and USA training centres.
* Mentoring program with field mentor and regional Customer Service Manager support.
Benefits
* A competitive salary
* Generous pension contribution
* Company vehicle
* 26 days holiday + bank holidays
* Subsistence allowance to support daily meals
* Bonus and share scheme
* Access to flexible benefits including private medical insurance and financial guidance
* CSR opportunities including 2 paid volunteering days per year
* 24/7 employee assistance programme
* Career development via apprenticeship levy to achieve external qualifications
We are an equal opportunity employer and welcome applications from individuals with disabilities. We comply with GDPR and data protection regulations. Do not send CV by email; please create a profile in our talent community and subscribe to personalized job alerts.
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