A r riva is a leadi n g E u r o p e a n passen g er t r a n sport par t n er, o p erating in 1 1 c o un tr i es acr o ss t h e UK a n d E u r o p e. The c om p a n y e m p l oy s ar oun d 35, 0 0 0 p e o p le, d eli v er i n g mo r e than 1 .5 bi l li o n pas s e ng er j o u r n e y s c o nn e c ti n g pe o p le and c om m un ities sa f el y, relia b ly a n d sus t ai n a b ly. We h a v e s tr o n g r o o ts d a ti n g back t o 1 9 38, an a m b iti ou s gr o w th a n d sustai n a b ili t y a g en d a, and a c o n ti nu o u s l y de v e l o p i n g r e l a ti o n sh i p w i th I S qu ared Cap i tal – a g l ob al i n frastr u cture i n v e s t m ent f un d m a n a g er - who acq u i r ed Arriva in 2 0 2 4. The A C E D el i v e r y L ead is r e sponsi b le f o r lead in g the d eli v e r y o f all ch ang e act i v i t y acr o ss t h e A C E p lat f o r m ( f o r Ar r iva U K T r ai n s, Arr iv a U K B u s and futu r e pro du ct clie n ts) in l i n e w i th fu n cti on al, c o m p lia n ce and legal r eq u ire m ents. The r o le w o r ks with ACE P r o du ct M a n a g ers, t h e A UKT t e sting t e a m and ACE su p p lier(s) in lea d i n g t h e p l a nn i n g and deliv e ry o f c o n t i nu o u s r e le a ses f o r all ACE clie n ts, i n cl ud i n g t h e s y n e r g ies and depe nd en c es b et w e en th o s e re l eas e s. T h e r o le is a dd iti o n al l y r e sponsi b le f o r leadi n g t h e t e ch n ical d esi g n / d e v el o p m ent o f t h e p r o d u ct, a n d o p t i m isi n g and s t e eri n g t h e su p p lier(s) m a n a g ed ser v i c e t e a m. We are looking for an ACE Delivery Lead to join our ACE Team within our UK Corporate Services Function on a full-time, permanent basis. This role will be based from our Lacon House office, London. Direct responsibilities: • To lead the t e ch n ical d es i gn, d eli v e ry a n d d e v e l o pm ent o f the A r r i v a C u s t o m e r Engine (‘ACE’) based o n f u n cti o n al, c o m p l i a n ce and l e g al req u ire m ents. • To b e r esp o n si b l e f o r the en d -t o - end d el i v e r y li f ec y cle o f A C E ( B u s a n d Trai n s p latf o r m s), ens u ri n g the h i gh est qu al i ty p r o du ct is d el i v ered o n ti m e a n d to budg e t. • To w o rk with a n d st e er p ar t n ers / su p p liers t o p r o v i d e a v al u e -a dd i ng, c o st effe c ti v e, susta in a b le d i g ital retail p latf o r m t o A r riva clie n t s, fr o m a d e v e l o p m ent a n d m a n a g ed s er v i c e p e r spect i v e. • To w o r k w i th A C E P r o du ct M a n a g ers a n d su p p liers t o d eli v er ch ang es v ia ch an g e req u est a n d c o n ti nu o u s i m p r o v e m e n t p r o c ess e s, e n su r i n g d ef e cts, ri s ks a n d d epen d encies a r e m a n a g e d ap p r o p ri a t e l y. • To c o - o r d i n a t e u ser ac c ep t a n ce t e s ti n g with the A U K T IT a n d D i g ital t e sting t e a m, d efi n i n g a pp r o p ri a te ent r y a n d e x it cri t eria a n d c ommun icati n g relea s e d e tails a n d sche du les t o p r o du ct m a n a g ers a n d client s t a k e h o l d e r s. • To w o r k c o lla b o r a ti v ely wi t h Gr o u p T & S a n d I n f o Sec c o lleag u es to ens u re bu si n e ss risk is al ign ed to Gr o u p p o lic y ; that A C E m e e ts all legal a n d reg u lat o r y req u ire m ents; that A C E al ign s to the Gr o u p a r ch i t e ct u ral strat e g y ; a n d th a t A C E o p era t es in ac c o r d a n ce w i th A r riva’s Cy b er Secu r i t y a n d I n f o r m at i o n Ass u ra n c e Po li c y Fr a m ew o rk. • To b e a d i g ital su b je c t m a t t e r e x p e r t a n d w o r k c o lla b o rat i v ely with c o lleag u es i n d ivisi o n al a n d Gr o u p t e a m s t o d e v e l o p t h e ACE pl a tf o r m in the wider A r r i v a d ig it a l la nd scape. • To su p p o rt the A r r i v a UK T ra in s, UK B u s a n d G r o u p B i d & B u si n e ss D e v e l o pm ent t e a m s t o p r ov i d e A C E a n d related d i g ital s o l u t i o n s to su p p o rt c o r p o ra t e b i d s, t e nd ers a n d a cq u isiti o n a c t ivi t y Knowledge, skills & experience: • P r o v en track r e c o rd in d el i v eri ng, o p erating and o p t i m isi n g di g ital p lat f o r m s • P r o v en e x p er i ence o f w o rk i n g w ith ag i le di g ital pro du c t d e v el o p m e n t t e a m s and ass o ci a t e d t ech n i qu es • Ex c elle n ce in u nd er s tan d i n g c u st o m er and b u si n ess r e qu ire m ents and tra n sf o r m i n g t h e m in t o su s tai n a b le t e ch n ical s o l u ti o n s • Experien c ed in suc c essfu l ly m a n a g i n g inter n al and e xt ern a l su p p liers • Experien c ed in di g ital i n ci d ent and cris i s m a n a g e m ent • U nd ers t a nd i n g and e xper i e n ce o f di f ferent t e ch n o l o g ies and t ech n ical arc h ite c tu r es • Ex c elle n t wr i t t en a n d v erb a l c om m un icat i o n s k ills Success criteria & indicators: • B A U deli v ery o f the A C E p l a tf o r m t o i ts clie n ts a n d c u st o m ers to an e x cellent stan d ard o f se r v ice, r e lia b i l ity and s tab i lity within b u d g e t ary c o n s trai n ts • D e v e l o pm ent, del i v e r y and o p er a ti o n o f the ACE pl a t f o rm aga in st d e fi n ed K P Is • M a n a g i n g t h e c o n ti n u o u s i m p r o v e m e n t d el i v e r y pi p e l i n e a n d r e p o r ti n g o n the p r o g ress a n d d eli v ery o f a p p r o v ed Ch ang e R eq u es t s • S u cc e ssf u l c o m p lia n ce with all rel e v a n t accredi t ati o n, l egal and r e gu la t o ry req u ire m ents f o r t h e p lat f o rm • S u cc e ssf u l del i v e r y o f cur r e n t a n d futu r e p r o du ct r ele a ses, a n d su pp o r t t h e d e v e l o pm ent o f b u si n ess c ases The closing date for applications is Thursday 3rd December 2025. Arriva Group reserves the right to close this vacancy early.