Due to an internal promotion, Secur-It Group Ltd are looking for a new CCTV Operator for our Alarm Receiving Centre (ARC) in Mansfield Woodhouse, NG19 9BG.
This role is full time, with a guarantee of 42 hours per week.
As the Alarm Receiving Centre operates 365 days per year, 24 hours per day, the role will involve a mix of day, night, weekend, and bank holiday shift work.
The successful candidate will be based in our state-of-the-art ARC in the Mansfield Woodhouse area. Training and licensing can be provided for the right candidate, so experience is not necessary, however strong reliability, enthusiasm and strong attention to detail will be essential. We welcome applicants from customer service backgrounds and from other non-security fields.
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The Role:
* Monitoring of live and alarmed camera systems
* Following standard operating procedures to dispatch the appropriate response.
* Liaising with third parties such as site owners, Police, partner security firms & other official bodies
* Creation of incident reports to provide a full account of any occurrences on our customers' property.
* Responding to incoming alarms
* Booking security guards onto site
* Carrying out welfare checks
* Dealing with incoming calls from guards, security companies and clients
* Using IT systems to record details and conversations accurately and promptly.
* Shift pattern is a mixture of
days, nights, and weekends
over an average of 42 hours per week.
The Candidate:
* Strong previous experience of a customer service role, ideally telephone based.
* A good standard of both written and spoken English is essential.
* A strong, confident communicator who isn't afraid to pick up a telephone and speak with clients or stakeholders.
* Comfortable with use of IT applications/packages.
* Attention to detail and accuracy is essential.
* A drive to learn and progress will be a strong benefit to the successful candidate.
* Either in possession of or a willingness to obtain an SIA CCTV Licence
* Able to reliably commute to
Mansfield Woodhouse, NG19 9BG.
The successful candidate will be required to pass industry screening and a full 5-year work history will be required to carry this out, in accordance with industry standard regulation BS7858.
The Benefits:
* Training, licensing, and financial assistance will be given to the right candidate, so the role would suit someone who is committed to a career in the security industry but wants to get into the role without the up-front cost.
* Anti-social hours shift allowance paid at an additional £15 per night shift or weekend shift.
* Paid breaks
* Employee portal with exclusive discounts and offers for hundreds of top brands
* Rota and HR services through our custom BrightHR app
* Access to mental health support for you and your family
* A chance to work for a progressive, growing, agile business.
* State of the art monitoring centre provides a great working environment.
* Access to overtime
* Free parking on site, and an easily accessible location