Call Centre Sales Manager
đź“Ť Location: Manchester / Hybrid
đź’Ľ Full-time |Permanent | ÂŁ30,000 - ÂŁ35,000 + 15k OTE + Benefits
Are you a dynamic leader who knows how to motivate teams and drive results in a B2B Environment?
We’re looking for an experienced Call Centre Sales Manager to lead our growing sales operation, inspire a high-performing team, and take our customer engagement to the next level.
Do you have any experience working in the Utilities or Telco sector? This isn’t essential but very desirable
About the Role
As our Call Centre Sales Manager, you’ll be responsible for the day-to-day management of our sales team, ensuring targets are met and exceeded while maintaining exceptional service standards. You’ll lead from the front — coaching, motivating, and empowering your team to deliver outstanding results.
You’ll work closely with senior management to develop strategies, analyse performance data, and implement initiatives that boost conversion rates and customer satisfaction.
Key Responsibilities
* Lead, coach, and motivate a team of sales advisors to achieve daily, weekly, and monthly targets.
* Monitor call quality, conversion rates, and team performance through regular reviews.
* Develop and deliver sales training and development plans.
* Drive a positive, performance-based culture within the team.
* Prepare and present performance reports to senior leadership.
* Collaborate with marketing and operations to optimise lead flow and campaign effectiveness.
* Ensure compliance with company policies and industry regulations.
About You
You’re a confident, commercially-minded leader with a passion for sales and customer excellence. You know how to get the best from people and thrive in a fast-paced, results-driven environment.
Essential Skills & Experience:
* Proven experience as a Call Centre / Contact Centre Sales Manager ( B2B).
* Strong leadership, coaching, and motivational skills.
* Excellent understanding of sales metrics, KPIs, and call centre technology.
* Data-driven approach with the ability to analyse performance and implement improvements.
* Outstanding communication and organisational skills.
What We Offer
âś… Competitive base salary + uncapped commission structure
âś… Bonus incentives for top-performing teams
âś… Comprehensive training and career development
âś… Supportive, energetic work environment
âś… Additional perks (e.g., healthcare, pension, staff discounts)
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.