Job Overview
We are looking for a positive and motivated Assistant Shop Manager to help us to continue to develop and grow this important stream of income.
On a daily basis your role will be sorting donations, organising stock and being available to help customers. You will help us to create a well-presented shop with a great atmosphere where customers enjoy shopping. You will also, alongside the Shop Manager, be responsible for our dedicated volunteers and for helping to provide training and development so that they are able to perform their roles effectively.
Predominantly based in our Congleton West Heath shop, however supporting our Macclesfield Chestergate and Thornton Square shops when needed, the flexibility to travel when required to support our other shops is required.
Job Duties
Business Planning and Financial:
* Maintain the shop's income and profit potential.
* Carry out correctly any agreed promotions and assist ECH with its own seasonal promotions to achieve agreed targets.
* Ensure that the shop has sufficient saleable stock taking positive action to generate donations from the general public and other sources.
* Monitor stock turn around ensuring there is sufficient new stock on the shop floor at all times.
* Encourage donors to sign up to the gift aid scheme in accordance with guidelines and meeting agreed targets.
* Achieve budgeted income and profit figures and proactively address any fall in income.
* Achieve budgeted income and profit from the eBay scheme, ensuring appropriate stock levels are maintained and the correct procedures.
Customer Care:
* Ensure that the voluntary staff maintain an exceptional standard of service to customers at all times.
* Ensure the shop has a high standard of display and projects a quality retail image.
* Ensure all customer queries and complaints are dealt with promptly, to the satisfaction of the customer and following Hospice policy.
Safety and Security:
* Ensure that all statutory responsibilities are met, including Trading standards, Fire regulations and Health & Safety Regulations.
* Hold shop keys, opening and closing the premises for trading hours and responding to emergency call out if and when necessary.
* Ensure that all working areas of the shop are efficiently and safely organised.
* Ensure that all premises are secure, and staff remain security conscious and are following the correct procedures.
Stock:
* Assess space management on the shop floor ensuring best-selling lines are correctly merchandised.
* Monitor the income for recycled stock.
* Process donations ready for sale ensuring the best possible return for all items.
* Maintain stocks of new goods for sale following Hospice procedures.
Inter-departmental:
* Work with the Fundraising Team to promote fundraising events and other initiatives as required.
Marketing and Representation of ECH Hospice:
* Enhance the image of ECH through a professional retail service.
* Liaise with hospice depts. as necessary ensure that all queries are answered promptly, and that information held in the shop is up to date.
* Maintain good relations with the public, trade councils, landlords and neighbouring retailers.
Staff:
* Ensure that the shop has the correct level of cover throughout the year, covering when and where necessary in yours and other shops for annual leave or sick leave.
* Recruit quality reliable voluntary staff.
* Identify specific training needs for staff and volunteers.
* Delegate appropriate tasks to volunteers and ensure they are fully trained and able to carry out the tasks required of them.
Administration:
* Ensure all administration is actioned correctly.
* Ensure that all administrative and financial procedures are followed including banking, weekly returns, maintenance of petty cash account, performance returns, and volunteer records.
General:
* Undertake any other appropriate duties required to achieve performance targets and realise the full potential of the shops.
* Undertake such training as is agreed with the Head of Income Generation.
What you will need
* Excellent people and customer service skills
* A passion for the pre-owned/charity sector and raising funds for an excellent cause.
* Excellent time management.
* Excellent communication.
* Access to own transport / the ability to travel independently within the East Cheshire area
Job Type: Part-time
Pay: £24,733.00 per year
Expected hours: 30 per week
Ability to commute/relocate:
* Macclesfield SK10 3DR: reliably commute or plan to relocate before starting work (required)
Location:
* Macclesfield SK10 3DR (preferred)
Work Location: In person