Overview:
Sussex Community Dermatology Services (SCDS) are one of the largest independent providers of NHS dermatology services in the UK. We are seeking a 3rd Line Support Technician to join our in-house IT Helpdesk within the healthcare sector.
This contract will be for an initial 1 month period, with a strong possibility to extend up to 3 months.
We are offering a hybrid model of working with 2 days in Brighton and 3 days remotely (with potential travel to Worthing)
Key Responsibilities:
Resolve complex technical issues escalated from 1st and 2nd line support
Perform root cause analysis and implement long-term fixes
Maintain systems, documentation, and support continuous improvements
What were looking for:
Strong 3rd line technical support experience
Solid understanding and hands-on use of ITIL practices
Comfortable mentoring and supporting junior team members, helping embed and reinforce ITIL ways of working across the service desk
Experience working in structured, customer-focused environments (healthcare experience is a plus)
About Us:
Sussex Community Dermatology Service (SCDS) and Kent Integrated Dermatology Services (KIDS) aim to triage a range of dermatoses effectively into clinics to enable a ‘see and treat’ approach during the patient’s initial appointment, reducing the need for multiple follow-ups. The services work alongside an experienced nurse prescribing team, comprising independent nurse prescribers qualified to manage patients on systemic and biologic therapies. Clinical offerings include day surgery, minor operations, dermoscopy, patch testing, photodynamic therapy, and phototherapy. The focus remains firmly on meeting patients’ needs and preferences, with their wellbeing placed at the heart of all decision-making.
We work with NHS trusts and integrated care boards to deliver over 100,000 new patient consultations annually including the full cancer pathway, biologics and subspecialities. We are a GMC recognised designated body for revalidation and provide annual appraisals for our consultants as part of this process.