Would you like to join a busy and friendly team? Our client, based in Gloucester, is a dynamic, growing business that has been operating for over 20 years. With exciting plans for the future, they are currently recruiting for an enthusiastic individual to join their team on a permanent, full-time basis as a Customer Experience Manager.
Full training on the role, company products and processes will be provided, along with other benefits such as free lunch x2 a week, ability to buy/sell additional holidays, free parking, being part of a good-humoured team and more!
Reporting to the MD, you will act as a hands-on manager, encouraging and motivating a team of (at least 4) Customer Service staff as they process b2b client orders, from enquiry, quotation, design, creation and delivery. You will have a positive demeanour and lead by example, with a proactive approach. The aim of this role is to maintain a happy, high-performing and motivated team.
Duties
- Cultivate a collaborative team environment that values open dialogue, knowledge sharing, and mutual support.
-Drive customer satisfaction by leading a high-performing service team focused on delivering a top-notch service.
- Schedule and facilitate regular team catch-ups to track performance metrics, resolve challenges, and explore process enhancements.
- Manage the full lifecycle of client orders, ensuring seamless coordination from initial inquiry through to successful delivery, using integrated business systems (ERP).
- Generate timely and accurate customer quotes.
- Coordinate procurement processes, including issuing and tracking purchase orders with domestic and international suppliers.
- Act as a primary point of contact for both customers and vendors.
- Prioritise service consistency and responsiveness, contributing to strong ongoing relationships with key accounts.
- Bring a hands-on attitude to the role — stepping in to assist colleagues, solve urgent problems, and adapt to shifting priorities.
- Encourage a supportive culture where team members feel empowered to ask for help and offer it in return.
- Supported continuous operational improvement by identifying bottlenecks and contributing to better systems or approaches.
Experience
- Previous experience managing a team within an office environment
- Friendly and approachable demeanour
- Positive approach
- Use time management to manage varying deadlines and priorities.
Hours: Monday – Friday, 8am - 5pm (4.30pm finish on a Friday!) – Office based
Salary: £32,000 - £40,000 per annum, negotiable/depending on experience + benefits including:
- Christmas shut down
- Annual bonus scheme
- Early Friday finish
-Free staff lunches twice a week
- Ability to buy/sell additional 4 holiday days
- Free parking
- Good humoured team!