Job overview
Our friendly admin hub in One Life, Middlesbrough, has a vacancy for a full time clerical officer to join the team of staff who provide administrative support to the podiatry and orthotics services.
The post holder will rotate through a number of stations within the hub ensuring a varied job.
Main duties of the job
Responsibilities include, (but are not limited to) manning of the patient telephone lines for both services, booking, cancelling and rearranging patient appointments.
Unpacking deliveries of orthoses from our external orthotics companies and storing the goods as per clinical instructions, picking and packing orthotics for clinical distribution.
To undertake general clerical duties, assist in the provision of an efficient, user friendly appointment booking service and provide clerical, administrative and information technology support to the orthotics and podiatry services and the wider One Life admin hub.
To assist in the management of clinical waiting lists and clinics, recording information and making appointments
To undertake reception duties, including greeting of patients processing orthoses for patients for repair booking face to face appointments
To utilise orthotics ordering system to track orthotics, to unpack delivery crates and prepare goods for distribution to clinics
Working for our organisation
We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:
Your Leadership Impact
Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person specification
Qualifications & Training
Essential criteria
1. GCSEs A-C (Maths & English) or equivalent qualification or experience
2. NVQ 2 in Business Administration or equivalent experience.
Experience
Essential criteria
3. Relevant recent secretaries / administration / reception experience.
4. Experience of using Microsoft Office & Outlook including word, excel, PowerPoint, email and internet
Desirable criteria
5. Experience of using an electronic appointment system
Knowledge & Skills
Essential criteria
6. Good understanding of relevant secretarial/clerical processes
7. Excellent communication & interpersonal skills.
Disclosure and Barring Checks (DBS)
It is the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.
Equality, Diversity and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.
As an inclusive employer, we are here to support you.
If you have any special requirements to help you with your application, email our team at
Right to Work in the UK
The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - (.
Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.
Please note that not everyone needs a Skilled Worker visa. If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead.
We are able to offer sponsorship for a Health and Care Worker or Skilled Worker visa, subject to candidate and position eligibility. Please review the job eligibility guidance for skilled workers here: Skilled Worker visa: Your job - ( and for the Health and Care Worker visa here: Skilled Worker visa: eligible healthcare and education jobs - (
Please note: if the job you are applying for does not meet the eligibility criteria above, we will be unable to offer you sponsorship and you will need to explore whether you may be eligible to apply for an alternative immigration route which will secure your right to work in the UK before you apply. If you are in the UK already on a visa, please ensure you have no restrictions that would prevent you from taking this post.
The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.
Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.
Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.
Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.