Role Title: Project Manager – Payment Operations
Reports to: Director Payment Operations and Change
Location: London
Job Type: Permanent
Who is EML
EML is a fast-moving, global fintech on a mission to make payments awesome — instant, secure, and seamless. We connect our customers to their customers, wherever Money is in Motion.
We’re not your traditional payments provider. As an issuer and processor, we deliver smart, flexible alternatives to banking — from reloadable to non-reloadable cards — all tailored to fit. We move fast, think big, and partner closely with our clients to make it happen.
Innovation is in our DNA. We’re built on collaboration, driven by curiosity, and focused on doing things better every day.
At EML, you won’t be asked to fit in — we’ll help you stand out.
The Team
Our Payment Operations team plays a key role in EML’s transformation journey—modernising processes, driving automation, and creating a best-in-class operation. The team manages critical relationships globally with payment networks, card schemes, acquirers and associated service providers, overseeing, monitoring, issue resolution, and escalation management. We work closely with teams across the business to deliver operational excellence and drive cost efficiency. Our collaborative approach ensures we are ready to meet evolving customer needs.
The Role
We are looking for a hands-on Project Manager who thrives on delivery and takes pride in seeing initiatives through to completion. This role is critical to EML’s global Payment Operations team, initially managing the Payments workstream of a wider transformation programme.
You will be detail-oriented, with a strong grasp of the complexity of our business and the ability to manage resources and dependencies across multiple time zones. Success in this role means combining structured project management discipline—clear plans, governance, and accountability—with the agility to roll up your sleeves and drive actions forward.
You will embed operational readiness into every project, ensuring processes, controls, and teams are prepared for seamless transition to BAU. You will also work closely with Compliance to align with regulatory and scheme requirements from the outset.
This role demands exceptional communication and stakeholder management skills. You will report status, milestones, risks, and issues, providing clarity and confidence through concise, accurate updates.
What You’ll Do
* End-to-End Delivery: Own planning, execution, and cutover for multiple Payment Ops projects simultaneously.
* Operational Readiness: Define and implement readiness criteria, run rehearsals, and ensure BAU teams are equipped for go-live.
* Project Planning & Governance: Develop integrated project plans with milestones, dependencies, and critical paths; maintain RAID logs; run structured governance forums with clear decision-making.
* Status Reporting: Provide accurate, timely reporting on project milestones, deliverables, dependencies, risks, and issues to stakeholders and senior leadership.
* Scheme & Provider Implementations: Deliver projects involving payment schemes (Faster Payments, BACS, SEPA, CHAPS/SWIFT), card schemes (Visa/Mastercard), and service providers.
* Tracking & Reporting: Monitor progress against plan, manage risks/issues proactively, and
* Compliance & Assurance: Integrate regulatory and scheme requirements early; maintain audit-ready documentation.
* Global Coordination: Support initiatives across all EML regions, managing time zones and regional requirements.
What You’ll Bring
Essential:
* Proven delivery of payment and/or card scheme implementations.
* Hands-on experience of initiative delivery in Payment Operations or Card Operations.
* Strong understanding of operational processes, scheme rules, and readiness planning.
* Solid project management capability: planning, governance, RAID management, and stakeholder engagement.
* Intermediate proficiency in MS Project, Excel, Visio, PowerPoint, and SharePoint, with experience presenting to stakeholders and senior leadership.
* Track record of delivering projects on time and within budget.
Behavioural & Communication:
* Bias for Action: You unblock, decide, and deliver.
* Governance Balance: Apply minimum effective process for speed and control.
* Excellent Communication & Stakeholder Management: Ability to engage at all levels, summarise complex information clearly, and influence decisions effectively.
* Decisiveness: Demonstrate sound judgement in resolving business problems, making decisions, and identifying priorities.
What’s in it for You
* Recharge and Give Back: 25 days annual leave, 2 volunteering days, your birthday off – plus 5 extra ‘Take5’ days when you’ve used your core leave!
* Global Opportunities: Collaborate across Australia, the UK, North America, and Europe – with secondment opportunities available.
* Work Your Way: Hybrid working that fits your lifestyle and empowers smarter working.
* Family First: Enhanced family leave options with 12-weeks full pay for Primary Caregivers, and 4-weeks full pay for Secondary Caregivers.
* Invest in You: We cover your professional memberships and offer a competitive pension scheme*.
* Wellbeing Matters: Private medical insurance, long-term illness cover, and life assurance.
* Perks & Rewards: Short-term bonus scheme*, Cycle2Work, 24/7 Employee Assistance Programme, and exclusive discounts via Spectrum.Life’s BenefitsHub.
*Some benefits are subject to eligibility criteria.
Company Culture and Values
At EML, we move fast, think big, and build smart. We’re a fintech that thrives on fresh ideas, bold thinking, and getting things done — together.
We’re powered by four values that keep us focused, fast, and fearless:
* One Team – We back each other, move as one, and win together.
* Openness – We share ideas, speak up, and stay curious.
* Awesomeness – We bring the spark — bold thinking, great energy, and pride in what we do.
* Simplicity – We cut through the noise and focus on what matters.
Company Structure
EML is an ASX listed company head quartered in Brisbane, Australia, with approximately 500 employees throughout Australia, Europe, the UK, and America.
EEO Statement
Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.