It’s a great time to join Cornwall Housing! We’re listening and responding to what our tenants want from us. We’re changing the focus of our teams and putting the right resources in place, to move to a new way of working based around localities. And we’re investing in our employees – we’ve increased our annual leave offer and have flexible working options through ‘Balance’.
We’re looking for an experienced and motivated Team Leader to guide and inspire our Building Surveyors and Customer Coordinators as we deliver high-quality repairs, maintenance and planned investment services across Cornwall.
If you’re passionate about people, performance, and continuous improvement, and ready to shape the delivery of asset services in one of the UK’s most unique and dynamic regions – this is your opportunity to step up and lead from the front.
About the role
As a Team Leader at CHL, you will:
1. Lead, coach, and develop a high-performing team of Building Surveyors and Coordinators
2. Foster a culture of professionalism, safety, and customer focus, aligned to CHL’s values
3. Oversee the delivery of repairs & maintenance and planned projects to agreed timescales, budgets, and standards
4. Monitor and improve team performance, using data and insight to drive results
5. Ensure safety compliance across all work streams, embedding CDM, HHSRS and environmental standards
6. Take ownership of team workloads, customer complaints, legal case escalations and contractor performance
7. Act as a key link between operational teams, senior leaders, contractors, residents, and local partners
8. Deliver robust reporting, risk management, and performance forecasting for your portfolio of works
9. Champion resident engagement and ensure timely, transparent communication on all works
About you
To be successful, you’ll be/have:
10. Demonstrable experience managing technical staff and/or maintenance teams, ideally within social housing
11. A proven track record of delivering complex repair or capital projects with budgetary responsibility
12. Strong leadership skills – able to build relationships, manage change, and drive high performance
13. Professional knowledge of H&S legislation, CDM Regulations, contract management, and procurement
14. A relevant surveying qualification and/or professional membership ( RICS, CIOB)
15. Strong communication and problem-solving skills, with a resident-first approach
16. Excellent organisational, time management, and stakeholder engagement abilities
A full UK driving licence and willingness to travel across Cornwall are essential for this role.
To find out more about the role and requirements, please view the .
Our offer to you
Salary: £,
Working Hours: hours per week
Contract Type: Permanent
Base: Hybrid working - working from office, home, site and in the community as needed. Your base will be our main office in Chy Trevail, Bodmin, PL FR. This role requires you to typically work from the office at least days per week.
What you’ll get from us in return is:
17. A challenge like no other – Cornwall is unique and so are we!
18. A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, days annual leave plus bank hols (rising to days plus BHs after years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
19. A senior management team who will listen and support you, and encourage your ideas and creative thinking
20. Investment and support in your continuous learning and development
21. Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
22. And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.