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Bank support worker

Chepstow
Chepstow Mencap
Bank support worker
£24,000 - £27,000 a year
Posted: 21 September
Offer description

Purpose of the Role

To provide high-quality support to adults with a learning disability attending the day service, promoting independence, inclusion, dignity, and choice. Bank staff will cover sessions on a flexible basis, ensuring the service is responsive to the needs of individuals and maintains safe staffing levels.

Key Duties & Responsibilities

* Support service users to participate in daily activities, learning opportunities, and community involvement in line with person-centred care plans.
* Assist with personal care where required, respecting privacy and dignity always.
* Encourage independence, confidence, and positive wellbeing through meaningful engagement.
* Promote inclusion by supporting service users to access the community, appointments, and social activities.
* Work collaboratively with colleagues to ensure a safe, welcoming, and supportive environment.
* Accurately record and maintain documentation, including daily notes, incident reports, and care plan updates.
* Follow safeguarding, confidentiality, health & safety, and organisational policies always.
* Attend mandatory training and contribute to team meetings when required.
* Respond flexibly to the changing needs of the service and individuals supported.

Person Specification

Essential:

* Caring, compassionate, and patient approach.
* Good communication skills (written and verbal).
* Ability to work flexibly as part of a team or independently.
* Commitment to promoting independence, dignity, and respect.
* Willingness to undertake training (e.g., safeguarding, manual handling, first aid).

Desirable:

* Previous experience in a care, support, or day service setting.
* Knowledge of learning disabilities, autism, or mental health support.

Additional Information

* This is a bank/relief role, meaning hours are offered on an as-and-when-needed basis to cover staff absence, holiday, or busy periods.
* Flexibility is essential, and sessions may include weekdays, weekends, or evenings depending on the needs of the service.

Pay: From £13.00 per hour

Benefits:

* Employee discount
* Flexitime

Work Location: In person

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