About The Role
Apprentice IT Support Technician
Barnstaple (with a mix of office and home-based working)
We are SEA.
Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world.
Join us.
As a SEA Apprentice you will receive on the job and supported training to help you achieve your NVQ level 3 Information Communications Technician qualification, and support for the Comp TIA qualification, in addition to ongoing Mentor and Buddy support. All of this whilst you earn and learn!
You will:
Provide first line technical IT support to our end users.
Be that friendly point of contact when requiring technical IT support.
Build new IT hardware for new starters and maintain employees that join and leave the organization.
Induct new starters into the business regarding their IT equipment.
Develop a ride range of technical skills as you troubleshoot different aspects of our IT infrastructure. What you’ll be doing…
Ensuring that all communications to the IT helpdesk, phone calls, and emails are answered promptly and in a professional and courteous manner.
Responding to requests for support by identifying, logging and categorising incidents
Resolve issues at first contact using standard operating procedures and knowledge base.
Troubleshooting and resolving basic technical issues
Ensuring users are provided with regular updates, and progression is made in line w...