We are currently recruiting on behalf of a reputable, insurance‑approved accident repair centre in Crawley, West Sussex, for an experienced Bodyshop Service Advisor. This permanent, full‑time role offers an excellent opportunity for a skilled professional to join a well‑established team committed to delivering high‑quality customer service.
Benefits
* Competitive basic salary of £30,000 per annum
* Ongoing training as a Bodyshop Service Advisor and development opportunities
* No weekend working, Monday to Friday schedule
* Employee engagement through company social events and charity fundraisers
* Free on‑site parking for convenience
* Pension scheme promoting long‑term financial security
* Supportive and professional working environment
Duties
* Manage customer interactions with professionalism and courtesy
* Use Microsoft Office and internal systems for administrative and scheduling tasks
* Handle repair documentation and liaise with insurance companies regarding progress updates
* Distribute paperwork to site drivers, ensuring accurate filing for audit purposes
* Provide customers with timely updates on vehicle repair status and estimated completion dates
* Support the Transport Manager and Office Administrator with relevant duties
* Maintain high levels of customer satisfaction to foster loyalty and promote referrals
Requirements
* Proven experience as a Service Advisor within the automotive sector, ideally in a Bodyshop environment
* Strong organisational skills with a keen eye for detail
* Excellent verbal and written communication skills
* Proficiency with Microsoft Office applications and bodyshop management systems
* Ability to prioritise effectively in a fast‑paced environment
* Professional attitude and a commitment to delivering customer service excellence
* Automotive industry experience is desirable but not essential
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