Dispute Resolution and Litigation, Edinburgh
Main information: Entry level, Term type: Permanent, Team: Dispute Resolution and Litigation, Location: Edinburgh.
The role
Our Litigation Services department provides a complete range of litigation and debt recovery services. Our team are specialists dealing with different debt types in both consumer and commercial, with a focus on both secured and unsecured litigation.
This role involves acting on behalf of a range of clients, including leading financial services organisations, to deliver a quality and comprehensive litigation and debt recovery service with client and customer service at the centre of operations. It is a crucial role in ensuring we continue to meet Service Level Agreements and deliver an excellent client experience.
The main purpose of this role is collecting outstanding unsecured and secured debts utilizing both litigation and collection strategies, under supervision by senior staff. This is an entry level position; we welcome applicants with direct experience as well as those with relevant transferable skills seeking to pursue a career as a Paralegal.
The firm
Shoosmiths is a law firm chosen for excellent service, incisive thinking and a strong focus on what matters. We support ambitious businesses and empower our people to be authentic and deliver together in supportive teams committed to excellence.
We offer an outstanding benefits package alongside competitive remuneration.
Responsibilities
* Manage inbound and outbound calls to FCA standards, including negotiating settlement of matters.
* Manage litigation and collections cycles of assigned cases.
* File management within the case management system to ensure timely and accurate progress.
* Record customer information accurately and keep clients updated.
* Take personal responsibility for compliance with all relevant client and internal Service Level Agreements.
* Ensure clients’ accounts are successfully managed through the court process to ensure a positive outcome.
* Make enforcement decisions or recommendations and enforce court judgments.
* Remain professional and polite at all times.
Skills and experience
* Strong negotiation, communication, and problem‑solving skills.
* Good written, numeric, and oral communication skills.
* Accuracy and attention to detail.
* IT literate including knowledge of Word, Excel, and internet.
* Ability to prioritise, be organised and efficient.
* Flexibility to adapt to change, new practices and cope under pressure, and recognise when to seek assistance.
* Ability to integrate within a team and work on own initiative.
* Be proactive, self‑motivated with a positive approach.
* Previous experience in an office environment dealing with a high volume of work is desirable.
Desirable skills and experience
* Previous experience in an office environment involving interaction with clients/customers over the phone.
* Previous experience negotiating with customers to achieve a positive outcome.
* Previous experience in Collections Advisor, Debt Recovery, Recoveries Services, Customer Service, Negotiator, Customer Service Administrator, Trainee Customer Care Assistant, Administration Assistant, Receptionist, Call Centre or Customer Care Administrator.
Equal opportunities
Our approach to people is underpinned by diversity, inclusion and well‑being. We aim to build a diverse workforce and a supportive, inclusive workplace that nurtures talent and fosters community. Everyone who applies or works for the firm is treated equally irrespective of gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
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