Mail Services Assistant (KD13695) - Bath, BA2 7AYAbout the roleThis role is eligible for the Campus Services New Starter Bonus* (£1,000) and Campus Services Refer a Friend bonus. The Role of the Mail Service Assistant is varied with responsibility for sorting, processing and the distribution of all incoming mail and parcels. You could be out and about on our Claverton Down campus making deliveries and collections or helping students through a customer focused counter service. Full details are available on job description via the link below.Our student parcel collection centre is just one of the great services we providing to our resident students & we take great pride in providing a great student experience. Some IT experience is essential, as we process outgoing mail utilising modern Franking technology, and use modern tracking software & hardware to provide service excellence.The hours of work are 36.5 hours per week, worked between 08:30 and 18:45 Monday to Friday, and 08:20 to 12:30 on Saturdays.About youYou will demonstrate:Strong organisational skillsExperience in customer serviceFlexibility and adaptabilityClear written and spoken communicationBasic computer literacyA valid UK driving licenceFurther informationThis role is offered on a full-time, permanent basis, 36.5 hours per week.For an informal discussion about the role, please contact Jason Carpenter, Mail Services Manager on jc2315@bath.ac.uk, or Jane Hately, Recruitment and Staff Engagement Coordinator, on jh3809@bath.ac.uk. Please ensure that you submit your application through the University website.To know more about the department please see Working in Campus ServicesCampus Services New Starter bonus*. In addition to the great benefits Campus Services’ offers, we can offer you a £1,000 bonus. This is payable the month after successfully passing your six months’ probation. Please note this bonus is pro rata for part time roles.This role is also eligible for the Campus Services Refer a Friend bonus*. If a university staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying, that you select ‘Referred by current member of staff’ or note their name when answering the question ‘Where did you learn of this job?'. The referrer must be noted at time of application to be considered.*Both bonuses are subject to terms and conditions.We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balanceGenerous employer contributory pension schemesCycle to work schemeElectric vehicle salary sacrifice schemeStaff discount at Team Bath gymStaff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and moreLocal discounts, including free entry to the Holburne Museum in BathA family-friendly workplace An excellent reward package that recognises the talents of our diverse workforceRelocation allowanceVisa reimbursement and Interest-Free Loan to help with the cost of some immigration expensesEmployee assistance services through Health Assured, including access to the Wisdom appFind out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.Be Well at BathWe’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:Staff support groups and networksA network of Staff Wellbeing ChampionsA suite of tools, resources and frameworks that enable you to be at your best and thriveFind out more about being at your best at Bath. Closing Date: 11 Jun 2026 Department: Operations & Facilities Support Salary: £23,061