Premium Processing Technician
Hybrid role where you will only need to go into the office once or twice a month.
You will be
* The main point of contact for the given Lines Of Business (LOB) and should refer to the Pillar Lead should assistance be required.
* The first point of contact for Urgent requests and escalations from the broking teams to which you are aligned – should see each case through to completion.
* Premium processing control oversight for the assigned division.
* Monitor workloads using the workflow tool (PowerBi) to ensure that all work is completed within the SLA (Service Level Agreement).
* Responsible for the contingency mailboxes in the event of a workflow tool failure – must ensure that all work is allocated and monitored to completion.
* Will liaise with counterparts within IBA and attend Credit Control Meetings for given LOB.
* Will review ledgers regularly to ensure that premiums are signed in real time and legacy issues are resolved.
* Regular review of any missed/missing PI’s in Edge
* Joins weekly/monthly call with the Middle Office/Broking Teams.
* Will monitor income and ensure all items in Forecast are processed to meet forecast/budget in a given month – keep Pillar Lead appraised to report back to Finance.
* Liaise daily/regularly with the Processing Team aligned to your LOB.
* Escalate any Training and Development needs within the Processing Team.
* Review stats for their LOB and liaise with broking team to drive improvement in slip production and reduce queries/rejections.
* LOR’s as required.
* Will follow up escalations from Insurers.
* Is the first point of contact for the Annual Audit sample requests.
* Ensure that complex processing and/or high value clients receive an excellent service.
You will need
* Previous Premium Processing experience is essential
* Able to influence various stakeholders both internally and externally.
* MS Office skills and power BI
* Good communication skills – written and verbal.
* Organised.
* Determined and resilient.