About the Role
Our client is recruiting a Software Service / Automation Field Engineer to support the deployment and operation of advanced industrial automation systems across the UK and Europe.
This is a hands-on hybrid role combining software expertise with on-site technical support, acting as the link between core engineering teams and live customer deployments. You’ll play a critical role in ensuring automated systems operate reliably in real-world, production environments.
What You’ll Be Doing
* Acting as first-line support for software issues on deployed automated systems
* Diagnosing and resolving issues on live customer sites
* Working closely with UK and international engineering teams to triage and escalate issues
* Building deep technical knowledge of a full automation software stack
* Providing structured feedback to improve system performance and reliability
* Communicating confidently with customers and operators in industrial environments
What They're Looking For
* Strong software engineering foundation (industrial, embedded, or automation exposure ideal)
* Hands-on experience diagnosing live systems in the field or production environments
* Background in applications engineering, commissioning, or technical support is highly desirable
* Comfortable working with physical hardware and automation systems
* Willing to travel within the UK and Europe
* Clear communicator who performs well under pressure
Why Join
* Work on real, deployed automation systems, not simulations
* Be central to a growing industrial robotics programme
* High-impact role at the intersection of software, hardware, and customers
* Collaborative engineering culture with international exposure