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Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.
In the role of Customer Service Advisor, you'll be responsible for delivering a best-in-class service, using your product knowledge to maximize upselling opportunities. Your day-to-day tasks include communicating with customers via phone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think quickly and use your initiative to ensure we deliver the best experience and continually improve our service.
This is a great opportunity for individuals with customer service experience, ideally within the industry, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.
What can we offer you? You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. We offer a flexible rewards package including generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.
About You
If you join us, we’ll provide all the necessary training and support your personal development. We will discuss your career aspirations and how we can help you achieve them.
To succeed as a Customer Service Advisor, you should have:
* Proven experience in a customer service role, preferably handling inbound enquiries and completing transactions successfully
* Experience in developing product knowledge and understanding our product range and business
* Excellent communication skills, including negotiation and influencing abilities
* The ability to make decisions independently within company policies
* A supportive, collaborative team approach
* A flexible, adaptable attitude to manage multiple tasks in a fast-paced environment
* A commitment to continuous improvement and process enhancement
* Good computer literacy, especially in MS Office, and enthusiasm for learning new IT systems
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