Sales Administrator
Are you detail-oriented, proactive, and looking for an exciting opportunity to contribute to a dynamic team? We are seeking a Sales Administrator to join our team in Leeds and help manage the day-to-day operations of our sales function. In this role, you’ll be responsible for the administration of the office & liaising directly with customers, providing excellent customer service and support.
Responsibilities
* Responsible for ensuring orders are processed in a timely fashion, in line with Company procedures;
* To produce courier labels for sales orders to be dispatched;
* Administering Purchase Orders through Sage;
* Responsible for dealing with customer enquiries both on the phone & in person;
* Responsible for monitoring the office email & responding to customers in a timely manner;
* Produce quotations as requested by customers directly or the Sales team;
* Liaison with customers on a regular basis to ensure deliveries are booked in;
* Ensure all courier queries are dealt with in order to meet customer expectations;
* Ensure all paperwork is filed correctly and in a timely manner;
* Ensure all internet and eBay orders are printed and processed and then marking these as dispatched;
* Process the decant forms on to the system as and when they arise;
* Scan & PDF all orders/manifests as instructed by your Manager;
* Responsible for following Company policies & procedures at all times & make recommendations for improvements;
* Any other duties as assigned by your line manager to meet the needs of the business.
Key Skills & Experience
* Previous experience in sales order processing or a similar administrative role;
* Strong organisational skills and attention to detail;
* Experience in CRM systems;
* Excellent communication skills, both written and verbal;
* Ability to work independently and as part of a team;
* A proactive approach to problem-solving and process improvement.
Personal Attributes
* Self-motivated
* "can do" attitude
* Excellent communicator
* Team spirit
* Organised
* Attention to detail
What do we offer?
* Excellent development and growth opportunities
* Hours 08:30-16:30 Monday to Thursday and 08:00-15:30 on Friday
* Holidays 22 days plus bank holidays
* A supportive and collaborative culture
* A fun and dynamic work environment
* Team oriented atmosphere
* Good work life balance
* Opportunity to work across countries and cultures
* Employee Assistance Programme
* Health and Wellbeing initiatives
Tricel is an equal opportunities employer.
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