Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
Paediatric Service Delivery Manager
The Assistant Service Manager provides day-to-day operational support to designated clinical services, to ensure the safe, effective and efficient delivery of care. Working closely with the Service Manager, Clinical Leads, Matrons and corporate teams, the post holder supports performance management, workforce coordination, waiting list management, clinic and theatre utilisation, and the delivery of national access standards.
The role supports operational delivery across clinical pathways, contributing to the resolution of routine service issues and supporting established escalation processes where more complex matters arise. The post holder provides input into capacity planning and service improvement activity by supplying operational information, monitoring performance and highlighting areas of pressure or delay, rather than leading service redesign or strategic planning.
The Assistant Service Manager assists with financial monitoring, workforce governance and rota coordination within agreed frameworks, Service improvement activity is focused on local process changes and implementation of agreed actions, with responsibility for the development, leadership and evaluation of wider improvement initiatives retained by more senior managers.
THIS ROLE WILL BE WORKING ONSITE
Interview Date TBC
Main duties of the job
· Provide daily operational support to the Service Manager across allocated services. This includes proactively managing staffing, performance and risks across these areas, working closely with the Service Manager to ensure safe, continuous, and effective service delivery.
· Coordinate outpatient clinic capacity, theatre list capacity and clinical timetables, adjusting in response to demand fluctuations and escalations from the Outpatient Booking Office, Elective Admissions and service teams.
· Lead the preparation and publication of theatre and clinic schedules, ensuring accurate consultant leave, SPA and annualisation data is reflected.
· Monitor service performance against RTT, cancer, diagnostics and internal KPIs. Any risks to patient safety and operational performance must be documented on the appropriate Trust system and escalated to the Service Manager and General Manager either verbally or in writing.
· Support the Service Manager and General Manager with the development of service recovery actions to mitigate risks and improve operational performance.
· Support the management of patient waiting lists, demand and capacity modelling, and identification of breach risks.
· Produce regular operational reports, dashboards and action logs for divisional and Trust forums.
Working for our organisation
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Detailed job description and main responsibilities
********** PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FURTHER DETAILS ON THIS POST***************
Person specification
EDUCATION, QUALIFICATIONS AND/OR TRAINING
* Degree level or equivalent experience. Evidence of CPD in administration/ management
* Evidence of ongoing CPD
* Management or leadership qualification
Experience
* Previous experience working in healthcare operational / administrative management
* Experience resolving operational issues in a fast-paced environment
* Experience coordinating clinical rotas or supporting medical staffing
* Experience working with senior clinicians and managers
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: krft.askrecruitment@nhs.net
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.
#J-18808-Ljbffr