Job Responsibilities
General Aviation
Managing and prioritising queries with prompt acknowledgement and resolution
Working closely with Logistics and haulier to organise and optimize deliveries of products
Responsible for entering sales orders and confirmations in SAP
Raising credit & debit notes
Goods receipts and invoices processing
Issuing weekly & monthly pricing working closely with Area Business Manager
International Aviation
Daily refueling uploads
Dispute resolution with close communication with the Head Office Team
Month-end reconciliation
Consignment locations invoicing
Processing suppliers’ invoices
Complaints Management
Record claims in Salesforce (SALSA) towards achieving 100% resolution and customer satisfaction.
Others
Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews
In line with company’s roadmap, embrace ‘right the first time’ culture
Qualifications/Experience Required
SAP working knowledge of order to cash and purchase to pay is a distinct advantage.
Customer focus with previous experience of B2B markets
Problem solver – interaction with external and internal stakeholders to resolve issues and provide solutions
Ability to analyze data, identify trends and improve overall service
Experience in Aviation business would be a benefit but not essential
Attention to detail
Benefits
Private Healthcare
Enhanced Pension Contribution
Employment Assistance Program
Cycle to work scheme
Gym Discounts
And much more!
Diversity and Inclusion
~ One of our values is to have respect for each other. Creating an inclusive environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our employees have the same opportunity to success, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group.